Customer Rep Assoc II - Part-Time
State of Maine, Rockland, ME, United States
Part-Time Customer Service Professional
The Maine State Ferry Service is seeking a Part-Time Customer Service professional to work at our Rockland location. Responsibilities include, but are not limited to: Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees. Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS) Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts. Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone Manage vehicle line queues while working outdoors in all weather. Cleaning/maintaining the interior/exterior of the terminal. Performing other duties as required or requested by Supervisors/MSFS Management. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire. To be minimally qualified for this position candidates must provide evidence of the following experience: A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II. Why join our team? No matter where you work across Maine state government, you find employees who embody our state motto"Dirigo" or "I lead"as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit
Rest is essential. Take time for yourself using
13 paid holidays , and
3+ weeks of vacation leave
annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Wellness
We care about you and your family's wellbeing, offering
12 days of sick leave
annually to help you stay healthy. Health Insurance Coverage
The State of Maine pays
85%-95%
of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance
The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value). Retirement Plan
The State contributes the equivalent of
14.11%
of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
The Maine State Ferry Service is seeking a Part-Time Customer Service professional to work at our Rockland location. Responsibilities include, but are not limited to: Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees. Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS) Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts. Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone Manage vehicle line queues while working outdoors in all weather. Cleaning/maintaining the interior/exterior of the terminal. Performing other duties as required or requested by Supervisors/MSFS Management. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire. To be minimally qualified for this position candidates must provide evidence of the following experience: A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II. Why join our team? No matter where you work across Maine state government, you find employees who embody our state motto"Dirigo" or "I lead"as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit
Rest is essential. Take time for yourself using
13 paid holidays , and
3+ weeks of vacation leave
annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Wellness
We care about you and your family's wellbeing, offering
12 days of sick leave
annually to help you stay healthy. Health Insurance Coverage
The State of Maine pays
85%-95%
of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance
The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value). Retirement Plan
The State contributes the equivalent of
14.11%
of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.