Customer Service Representative II

Napa Auto Parts - - Responsibilities: Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).; Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.; Responds to customer inquires regarding products, provides quotes, and handles order entry.; Expedites backorders.; Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.