Collections Specialist
Maxim Crane Works, Canonsburg, PA, United States
Purpose:
Following pre-established guidelines and following company policies and procedures, a Collections Specialist contacts client and collects outstanding payments. They also establish a balance between maintaining trustful relationships and ensuring timely payments.
Duties and Responsibilities:
Monitors assigned accounts to identify outstanding debts
Investigates historical data for each debt or bill
Locates and contacts clients to ask about their overdue payments
Takes actions to encourage timely debt payments
Processes payments and refunds
Resolves billing and customer credit issues
Updates account status records and collection efforts
Reports on collection activity and accounts receivable status
Comfortable working with monthly collections goals
Performs other duties as assigned or required
Monitors Lien Expiration dates and makes recommendations to protect lien rights
Requirements Education High school diploma, GED, or equivalent certification.
Experience 2+ years experience in an office support function such as collections, collections support, billing or similar role. Experience/knowledge in mechanic liens preferred.
Skills/Knowledge Moderate knowledge of billing procedures, collection techniques (e.g. skip tracing), and laws related to debt collection (e.g. FDCPA) Advanced knowledge of Microsoft Excel and other Microsoft Office programs
Moderate level communications skills - must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence Moderate ability to effectively present information in one-on-one and small group situations to other employees of the organization
Advanced problem-solving skills
Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is in a typical office setting. About Maxim Crane: Maxim Crane
is a coast-to-coast
crane rental and lift solutions company
specializing in
crane rental
and turnkey lifting services including operated, maintained, and bare rentals. As specialists within our field, we offer innovative solutions to meet your projects needs. Situated in over 60 locations, each branch can provide management services; including transportation, risk management, and safety and insurance programs that are unparalleled in the industry. Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.
Requirements Education High school diploma, GED, or equivalent certification.
Experience 2+ years experience in an office support function such as collections, collections support, billing or similar role. Experience/knowledge in mechanic liens preferred.
Skills/Knowledge Moderate knowledge of billing procedures, collection techniques (e.g. skip tracing), and laws related to debt collection (e.g. FDCPA) Advanced knowledge of Microsoft Excel and other Microsoft Office programs
Moderate level communications skills - must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence Moderate ability to effectively present information in one-on-one and small group situations to other employees of the organization
Advanced problem-solving skills
Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is in a typical office setting. About Maxim Crane: Maxim Crane
is a coast-to-coast
crane rental and lift solutions company
specializing in
crane rental
and turnkey lifting services including operated, maintained, and bare rentals. As specialists within our field, we offer innovative solutions to meet your projects needs. Situated in over 60 locations, each branch can provide management services; including transportation, risk management, and safety and insurance programs that are unparalleled in the industry. Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.