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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Job Title:

LWC - Senior Salesforce developer\nLocation:

Whippany, NJ\nDuration: 6 Months

Job Description:\nService Cloud Voice - Salesforce Full Stack Engineer

Role Overview

We are seeking a highly skilled

Salesforce Full Stack Engineer

with deep expertise in

Service Cloud Voice (SCV)

to design, implement, and optimize integrated voice, CRM, and digital customer service solutions. The ideal candidate has strong Salesforce development experience, understands contact center technologies, and can build scalable, secure, and reliable end-to-end solutions.

Key Responsibilities

1. Solution Design & Architecture

rchitect and implement

Service Cloud Voice

solutions leveraging Amazon Connect or partner telephony platforms.\nDesign scalable integrations between

Salesforce, telephony systems, IVR, ACD, and CTI connectors

.\nTranslate business requirements into technical designs, sequence diagrams, and deployment models.\n2. Salesforce Development

Develop and optimize components using:

pex classes, triggers, batch jobs\nLWC (Lightning Web Components)\nVisualforce (as needed)\nSalesforce Flows & Omni-Channel

Customize Service Cloud features such as Case Management, Voice Call Object, Call Transcripts, Messaging, and Digital Engagement.\n3. Service Cloud Voice Engineering

Configure and support

SCV call routing, call handling, call transcription, supervisor dashboards, and voice conversation intelligence

.\nIntegrate SCV with:

mazon Connect contact flows\nVoicebots/Chatbots\nReal-time and historical reporting

Troubleshoot voice routing, CTI pop issues, and call metadata flow into Salesforce.\n4. Integration & APIs

Build integrations using:

REST/SOAP APIs\nSalesforce Platform Events\nWS Lambda / API Gateway (preferred)\nMuleSoft or other iPaaS tools

Ensure end-to-end data synchronization across CRM and telephony platforms.\n5. DevOps, Testing & Deployment

Participate in CI/CD pipelines using Git, Azure DevOps, Copado, or Gearset.\nConduct unit testing, automation testing, and peer code reviews.\nEnsure compliance with security, data governance, and performance standards.\n6. Production Support & Optimization

Monitor voice quality, call flow performance, and CRM-telephony integration health.\nTroubleshoot incidents, root-cause issues, and optimize routing logic.\nProvide L3 engineering support for SCV and Salesforce platform issues.\nRequired Qualifications

5-10+ years of total engineering experience; 3+ years specifically with

Salesforce Service Cloud

.\nHands-on expertise with

Service Cloud Voice

(Amazon Connect or partner telephony).\nStrong development skills in:

pex, LWC, JavaScript\nSalesforce APIs and integration frameworks

Experience with contact center technologies:

IVR, CTI, ACD, call routing, call recording, speech analytics

.\nProficiency with

WS

(Lambda, Connect, S3) preferred.\nStrong understanding of Salesforce data model, security model, and governor limits.\nPreferred Certifications

Salesforce Platform Developer I/II\nSalesforce Service Cloud Consultant\nSalesforce Omni-Channel Supervisor/Contact Center Specialist\nWS Cloud Practitioner or AWS Connect Specialty (nice-to-have)\nSoft Skills

Excellent problem-solving and debugging skills.\nStrong communication and ability to work with product, operations, and telephony teams.\nbility to deliver high-quality solutions in agile environments.\nAt KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.

Benefits :

Free Healthcare Insurance\nVision and Dental Insurance\n401(k) Retirement Plan\nFree Life Insurance\nSick Time Off\nAchieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like:

Certifications

Mentorship Program\nReferrals\nFamily and Wellness benefits\nContinuous Growth and Career Development

","KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staf...","LWC - Senior Salesforce developer",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2872984938"],"Work at Kaygen","8 days ago","/jobs/2872984938-lwc-senior-salesforce-developer","/jobs?keyword=Kaygen","/jobs?keyword=LWC+-+Senior+Salesforce+developer",{"_435":434,"_439":537,"_470":471,"_462":463,"_248":538,"_446":539,"_433":434,"_113":540,"_437":199,"_438":199,"_472":471,"_448":199,"_449":541,"_431":547,"_473":474,"_436":117,"_488":489,"_478":548,"_490":540,"_491":549,"_493":494,"_495":550,"_497":551},["D",1773075600000],"Salesforce Developer

Location: Washington, DC (Hybrid role)\nDuration: 12 Month Plus\nRate: DOE\nUS Citizen & Green Cards are Preferred.\nQualifications:\n10+ Years

over experience in Salesforce\nBachelor's degree in computer science, information technology, or a related field (or equivalent work experience)\nSalesforce certifications such as Salesforce Certified Platform Developer\n","Salesforce Developer

Location: Washington, DC (Hybrid role)\nDuration: 12 Month Plus\nRate: DOE\nUS Citizen & Green Cards are Preferred.\nQual...","Salesforce Developer-Washington, DC (Hybrid role)",[542],{"_458":459,"_454":543,"_452":544,"_456":545,"_460":546},"Washington","Washington, District of Columbia, United States, 20022","District of Columbia","20022",["B","2833172254"],"/jobs/2833172254-salesforce-developer-washington-dc-hybrid-role","Washington, District of Columbia, United States","/jobs?location=Washington%2C+District+of+Columbia%2C+United+States","/jobs?keyword=Salesforce+Developer-Washington%2C+DC+%28Hybrid+role%29",{"_435":434,"_439":553,"_470":471,"_462":463,"_248":554,"_446":555,"_433":434,"_113":556,"_437":199,"_438":199,"_472":471,"_448":199,"_449":557,"_431":563,"_473":474,"_436":120,"_488":489,"_478":564,"_490":556,"_491":565,"_493":494,"_495":566,"_497":567},["D",1773075600000],"Salesforce Marketing Cloud Developer

Location: Pleasanton, CA/ Plano, TX\nDuration: Contract\nRate: DOE\nDesign and develop templates using Content builder, amp script. Experience working with Data extensions. Experience working with SFMC REST APIs: Transactional messaging api, Content builder API...\n","Salesforce Marketing Cloud Developer

Location: Pleasanton, CA/ Plano, TX\nDuration: Contract\nRate: DOE\nDesign and develop templates using C...","Salesforce Marketing Cloud Developer- Pleasanton, CA",[558],{"_458":459,"_454":559,"_452":560,"_456":561,"_460":562},"Plano","Plano, TX, United States, 75086","TX","75086",["B","2833168484"],"/jobs/2833168484-salesforce-marketing-cloud-developer-pleasanton-ca","Plano, TX, United States","/jobs?location=Plano%2C+TX%2C+United+States","/jobs?keyword=Salesforce+Marketing+Cloud+Developer-+Pleasanton%2C+CA",{"_435":434,"_439":569,"_470":471,"_462":570,"_248":571,"_446":572,"_433":434,"_113":573,"_437":199,"_438":199,"_472":471,"_448":199,"_449":574,"_431":580,"_473":581,"_436":129,"_488":532,"_478":582,"_490":573,"_491":583,"_493":584,"_495":585,"_497":586},["D",1773410400000],"Georgia IT Inc","Senior Salesforce Developer

Location: Columbus, OH (Hybrid)\nDuration: Contract\nRate: DOE (USC, GC, GCEAD and L2EADS are only preferred)\nThe candidate must have at least 12 years of experience. Must have prior Salesforce Lightning experience. Be able to work in...\n","Senior Salesforce Developer

Location: Columbus, OH (Hybrid)\nDuration: Contract\nRate: DOE (USC, GC, GCEAD and L2EADS are only preferred)\nTh...","Senior Salesforce Developer- Columbus, OH",[575],{"_458":459,"_454":576,"_452":577,"_456":578,"_460":579},"Columbus","Columbus, OH, United States, 43224","OH","43224",["B","2873000812"],"Work at Georgia IT Inc","/jobs/2873000812-senior-salesforce-developer-columbus-oh","Columbus, OH, United States","/jobs?keyword=Georgia+IT+Inc","/jobs?location=Columbus%2C+OH%2C+United+States","/jobs?keyword=Senior+Salesforce+Developer-+Columbus%2C+OH",{"_435":434,"_439":588,"_470":471,"_462":463,"_248":589,"_446":590,"_433":434,"_113":591,"_437":199,"_438":199,"_472":471,"_448":199,"_449":592,"_431":597,"_473":474,"_436":129,"_488":489,"_478":598,"_490":591,"_491":599,"_493":494,"_495":600,"_497":601},["D",1773075600000],"Salesforce Developer

Location: Remote / Dallas, TX 6 Months Contract\nRate: DOE $/hr. on w2 only US Citizen and Green Card H4-EAD only No Third Party\nWe are looking for a Salesforce com developer to join a strong engineering team focused on Salesforce platform adoption. This is an opportunity to be part of a team responsible for building a brand new successful sus...\n","Salesforce Developer

Location: Remote / Dallas, TX 6 Months Contract\nRate: DOE $/hr. on w2 only US Citizen and Green Card H4-EAD only No T...","Salesforce Developer - Dallas, TX",[593],{"_458":459,"_454":594,"_452":595,"_456":561,"_460":596},"Dallas","Dallas, TX, United States, 75215","75215",["B","2833158817"],"/jobs/2833158817-salesforce-developer-dallas-tx","Dallas, TX, United States","/jobs?location=Dallas%2C+TX%2C+United+States","/jobs?keyword=Salesforce+Developer+-+Dallas%2C+TX","actionData","errors"]