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The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The person will also troubleshoot problem areas (in person,...\n","descriptionText","Service Desk Specialist Syntricate Technologies Writing & Editing Service Desk Position The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The person will also troubleshoot problem areas (in person,...","shortDescription","Service Desk Position

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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The Service Desk position provides outstanding customer service at all times.\nThe service desks role is to provide technical assistance and support related to computer systems, hardware, or software.\nResponds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.\nThe person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.\nThis high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team

","Required Skills:

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$63,795- $109,797

*Final pay offer will be based on relevant skills and experience to the position.

Job Summary\nThe Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Works closely with other IT departmental personnel to provide assistance on tasks.

Responsibilities

Testing and analyzing Information Technology (IT) system and software performance.

Resolving incoming client and personnel IT queries via email, phone, or in person.

Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

Utilize and maintain IT Service Management (ITSM) tools for creating, managing, and dispatching tickets throughout, as well as creating and providing reports to supervisors and other team members on tickets and organizational assets.

Avoiding service interruptions by performing system installations, updates, and maintenance procedures.

Preparing training manuals and frequently asked questions (FAQ) materials for easy-access end-user guidance.

Documenting processes and maintaining service desk records.

Making recommendations to optimize IT performance and to prevent future problems.

Collaborating with internal departments to ensure that IT needs are met.

Keeping informed of advancements in IT.

Maintain end-user hardware and software inventories through standard asset management systems and procedures.

Assist in deploying desktop workstations and laptops throughout the organization.

Contribute to projects by working on project tasks, and reporting on task status to keep ongoing projects on schedule.

Utilize Active Directory to manage accounts and profiles.

Participates in on call rotation to provide IT support outside of standard business hours.

Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).

Adhere to all MNAA Policies and Procedures.

Follows all safety regulations.

Maintains regular and on-time attendance.

Performs other duties as assigned.

Serves as an escalation point for all contracted Service Desk staff.

Knowledge, Skills, Abilities and Other Characteristics

Ability to balance creative and technical problem-solving, customer service and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources available to them.

Technical skills: Will frequently play a direct role in resolving user issues, Service Desk Analysts need excellent technical and computer skills.

Problem-solving skills: Service Desk Analysts are primarily problem-solvers, so they should be able to devise technical and creative solutions to user issues.

Communication: Effective communication is key in this role, since Service Desk Analysts need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues.

Time management: Service Desk Analysts need excellent time management skills and should be able to set priorities when handling multiple cases.

Team collaboration: Service Desk Analysts routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers.

Professionalism: Ability to make a good impression with end-users; must be courteous to users, handle their questions and issues with patience, respect and empathy.

Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.

Initiative: Displays a willingness to take on responsibilities and challenges.

Ability to obtain certifications based on departmental needs.

Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.

Qualifications\nRequired

High School Diploma

2-4 years prior information technology or systems administration experience preferred

Preferred

Associate's degree in technology or information systems related degree

2-4 years of customer service-related experience

IT Infrastructure Library (ITIL) Certification: ITIL V3 or higher

#J-18808-Ljbffr\n","Starting Salary Range:

$63,795- $109,797

*Final pay offer will be based on relevant skills and experience to the position.

A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.

Service Desk Analyst Job Duties:

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

Receiving, logging and managing calls from internal staff via ticketing system, telephone and email

1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers

Troubleshoot basic network issues such as MPLS and broadband issues

Escalate unresolved calls to the next level support team

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

To maintain a high degree of customer service for all support queries and adhere to all service management principles

Publishing support documentation to assist staff with requests for information & provide staff training if required

To arrange for external technical support where problems cannot be resolved in house.

Active Directory creating user accounts, reset passwords, create groups etc.

Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.

Troubleshooting of Microsoft based operating systems with emphasis on Windows 7 and Office 2010

Respond to emergency situations and be on-call as assigned.

Qualifications:

Associates Degree or higher in IT related field, or equivalent combination of certifications, education and experience

Minimum of 1 year of Help Desk/Customer Service experience required

Strong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred

Excellent verbal and written communication skills

Ability to multi-task in a fast paced, high pressure environment and ability to quickly learn new technologies as they are introduced

Ability to interact effectively with employees at all levels

Ability to help end users in stressful, hurried situations

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans\nBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

#J-18808-Ljbffr\n","Job Description\nJob Title: Service Desk Analyst\nPay $20-22/hr\nLocation: Clayton, NC\nArea Code: 919, 984\nZip Code: 27520, 27527, 27528\nStart: ASAP
Service Desk Analyst (Hybrid)

Location:

Baltimore, MD

Duration:

Fulltime

Job Description:

The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries.

Responsibilities may include but are not limited to:\nMonitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.\nDetermine the best solution based on the issue and details provided by customers\nDetermine when to escalate issues to level 2/3\nConfigure \"agency specific\" software\nIsolate and diagnose common hardware/software problems\nMaintain records of repairs and fixes for future reference and updates of procedures\nDocument changes and improvements\nAbility to work with other IT professionals as needed for product/application support\nCreate and maintain KB articles in the Customer service portal.\nRequired Skills, Knowledge and Abilities:

Knowledge of the interrelationship of systems and hardware and information technology operations.\nKnowledge of basic network-based communications.\nSkill in installing, repairing, and troubleshooting software and hardware\nAbility to analyze, apply logic and solve technology problems.\nAbility to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and IT users.\nAbility to write detailed technical reports and analyses.\nAbility to troubleshoot common operating systems issues.\nMinimum Education and Experience Requirements

Associate degree.\nTwo years of computer and customer support\nVerbal and written communication skills.\nPrevious IT experience in government is preferred.

","Job Title:

Service Desk Analyst (Hybrid)

Location:

Baltimore, MD

Duration:

Fulltime

Job Descr...","Service Desk Analyst (Hybrid)",[577],{"_458":459,"_454":578,"_452":579,"_456":580},"New York","New York, NY, United States","NY",["B","2791327905"],"Work at Serigor Inc","16 days ago","/jobs/2791327905-service-desk-analyst-hybrid","/jobs?keyword=Serigor+Inc","/jobs?location=New+York%2C+NY%2C+United+States","/jobs?keyword=Service+Desk+Analyst+%28Hybrid%29",{"_435":434,"_439":589,"_470":471,"_462":590,"_248":591,"_446":592,"_433":434,"_113":593,"_437":199,"_438":199,"_472":471,"_448":199,"_449":594,"_431":600,"_473":601,"_436":132,"_488":489,"_478":602,"_490":593,"_491":603,"_493":604,"_495":605,"_497":606},["D",1773072000000],"San Manuel Band of Mission Indians","Service Desk Analyst I

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.\nEssential Duties And Responsibilities\nProvides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service\nPrioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.\nUses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.\nRecords, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.\nResearch solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.\nDeploys software to end user endpoints to include laptop, desktop, and mobile devices.\nDevelops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.\nCommunicate SLAs to manage end-user expectations and provide suggestions for continual improvement.\nPerforms other duties as assigned to support the efficient operation of the department.\nEducation, Experience And Qualifications\nHigh School Diploma or GED required.\nAssociate's degree in Computer Science or related field preferred.\nMinimum one (1) year of related IT work experience is required.\nKnowledge, Skills And Abilities (Ksa)\nGeneral IT Service Desk Experience is preferred.\nDemonstrated ability to analyze and diagnose network, computer, and or telecom issues.\nAbility to solve technical problems, work well under stress, and follow instructions.\nMust possess excellent customer service and written/oral communication skills.\nExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.\nExperience working in Casino or Gaming industry is preferred.\nFamiliarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.\nStrong documentation skills.\nAbility to absorb and retain information quickly.\nMust be able to present ideas in user-friendly language.\nHighly self-motivated and directed.\nKeep attention to detail.\nProven analytical and problem-solving abilities.\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\nExperience working in a team-oriented, collaborative environment is desired.\nAbility to work assigned shift (day/swing/graveyard).\nLicenses, Certifications And Registrations\nAt the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.\nNo Driving Responsibilities: Role does not require a driver's license or insurance.\nPhysical Requirements/ Working Conditions Environment\nPrimary work environment is in a climate-controlled office setting.\nWork requires travel to attend meetings, trade shows, and conferences.\nIncumbents may be required to work evening, weekend and holiday shifts.\nMust be able to work in a fast-paced, high-demand environment.\nStrength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.\nSedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.\nPhysical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.\nHearing sufficient to hear conversational levels in person, via videoconference and over the telephone.\nSpeech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.\nVisual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.\nMobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.\nEndurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.\nThe employee may be exposed to fumes or airborne particles including secondhand smoke.\nReasonable accommodation will be made in compliance with all applicable law.\nAs one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!\n","Service Desk Analyst I

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensures proper computer operatio...","IT Service Desk Analyst",[595],{"_458":459,"_454":596,"_452":597,"_456":598,"_460":599},"Highland","Highland, CA, United States, 92346","CA","92346",["B","2833189829"],"Work at San Manuel Band of Mission Indians","/jobs/2833189829-it-service-desk-analyst","Highland, CA, United States","/jobs?keyword=San+Manuel+Band+of+Mission+Indians","/jobs?location=Highland%2C+CA%2C+United+States","/jobs?keyword=IT+Service+Desk+Analyst","actionData","errors"]