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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[521,533,544,563,582],{"_435":434,"_439":522,"_470":471,"_462":463,"_248":523,"_446":524,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":525,"_431":529,"_473":474,"_436":129,"_487":530,"_478":531,"_489":442,"_490":528,"_492":493,"_494":532,"_496":497},["D",1774303200000],"Position : Residential Customer Service Representative

Location : Tonawanda, NY

Compensation : $20.00-$25.00 per hour

What We Are Looking For\nThe NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review

What You Will Do

Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.

Work directly with customers to provide solutions and recommend home products and services to fit their needs.

Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forward to the assigned specialist or other appropriate staff.

Provide information on services offered, pricing, and scheduling availability.

Collect and enter orders for new or additional products or services.

Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.

Follow up with customers post-service to ensure satisfaction and address any further concerns.

Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.

Update customer information and service histories in the company's database.

Act as a liaison between customers, technicians, and the company's management team.

Coordinate and schedule technicians for service calls, maintenance, and install.

Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.

Adjust schedules in response to emergencies or urgent service requests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.

NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What You Will Need

High school diploma or equivalent

2-3 years of customer service, preferably in HVAC or related industry

Dispatching experience preferred

Ability to confidently make outbound calls, handle potential objections, and engage customers effectively

Excellent communication skills including active listening

Service-oriented and able to resolve customer grievances

Proficient computer skills with the ability to learn new software

Good time management skills to prioritize and plan work activities

Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.

Has a service orientation; is actively looking for ways to help people.

Identifies and resolves problems in a timely manner

Reacts well under pressure and treats others with respect

Works efficiently and effectively, both independently and as a team to ensure call standards

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

What We Offer

Competitive compensation package

Generous medical insurance offerings

Dental and vision plans

Company-paid life insurance

Company-paid short-term disability

401(k) with company match

Health savings accounts

Generous Paid Time Off policies

7 paid holidays

Employee and family assistance program

Company-paid training

Safety incentives

Years of service incentives

#J-18808-Ljbffr\n","Position : Residential Customer Service Representative

Location : Tonawanda, NY

Compensation : $20.00-$25.00 per hour

Wh...",[526],{"_458":459,"_454":527,"_452":528,"_456":457},"North Tonawanda","North Tonawanda, NY, United States",["B","2989616800"],"7 days ago","/jobs/2989616800-residential-customer-service-representative","/jobs?location=North+Tonawanda%2C+NY%2C+United+States",{"_435":434,"_439":534,"_470":471,"_462":463,"_248":535,"_446":536,"_433":434,"_113":537,"_437":199,"_438":199,"_472":471,"_448":199,"_449":538,"_431":540,"_473":474,"_436":129,"_487":541,"_478":542,"_489":537,"_490":528,"_492":493,"_494":532,"_496":543},["D",1774432800000],"A leading HVAC service provider is seeking a Residential HVAC Installer in Tonawanda, NY. This role involves installing heating, cooling, and ventilation systems while ensuring exceptional customer service and compliance with safety regulations. Ideal candidates will have a high school diploma, HVAC experience, and strong problem-solving skills. The position offers competitive pay and various benefits, including medical insurance and a 401(k) plan.\n#J-18808-Ljbffr\n","A leading HVAC service provider is seeking a Residential HVAC Installer in Tonawanda, NY. This role involves installing heating, cooling, and venti...","Residential HVAC Installer: Build Home Comfort Solutions",[539],{"_458":459,"_454":527,"_452":528,"_456":457},["B","3006252073"],"6 days ago","/jobs/3006252073-residential-hvac-installer-build-home-comfort-solutions","/jobs?keyword=Residential+HVAC+Installer%3A+Build+Home+Comfort+Solutions",{"_435":434,"_439":545,"_470":471,"_462":546,"_248":547,"_446":548,"_433":434,"_113":549,"_437":199,"_438":199,"_472":471,"_448":199,"_449":550,"_431":556,"_473":557,"_436":129,"_487":541,"_478":558,"_489":549,"_490":559,"_492":560,"_494":561,"_496":562},["D",1774368000000],"American Residential Services","A leading residential services provider is seeking a Residential HVAC Service Technician in Kansas City, MO. This full-time role offers high earning potential of $65,000 - $110,000 annually, with opportunities to earn over $120K based on performance. Responsibilities include diagnosing and repairing HVAC systems while providing excellent customer service. The technician will receive extensive benefits such as medical insurance, 401(k) plans, PTO, and ongoing training. Apply now for a stable career in HVAC with growth opportunities.\n#J-18808-Ljbffr\n","A leading residential services provider is seeking a Residential HVAC Service Technician in Kansas City, MO. This full-time role offers high earnin...","Residential HVAC Technician | Take-Home Vehicle & Benefits",[551],{"_458":459,"_454":552,"_452":553,"_456":554,"_460":555},"Kansas City","Kansas City, MO, United States, 64101","MO","64101",["B","2997705923"],"Work at American Residential Services","/jobs/2997705923-residential-hvac-technician-take-home-vehicle-benefits","Kansas City, MO, United States","/jobs?keyword=American+Residential+Services","/jobs?location=Kansas+City%2C+MO%2C+United+States","/jobs?keyword=Residential+HVAC+Technician+%7C+Take-Home+Vehicle+%26+Benefits",{"_435":434,"_439":564,"_470":471,"_462":565,"_248":566,"_446":567,"_433":434,"_113":568,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":575,"_473":576,"_436":129,"_487":488,"_478":577,"_489":568,"_490":578,"_492":579,"_494":580,"_496":581},["D",1773057600000],"Richmonds Air","A residential HVAC service provider is seeking an HVAC Service Technician for its team in the Greater Houston area. The ideal candidate has 3-5 years of HVAC experience and EPA certification. Responsibilities include diagnosing and repairing residential HVAC systems and providing exceptional customer service. The position offers weekly pay, performance bonuses, and opportunities for professional growth and development including training and mentorship.\n#J-18808-Ljbffr\n","A residential HVAC service provider is seeking an HVAC Service Technician for its team in the Greater Houston area. The ideal candidate has 3-5 yea...","Residential HVAC Technician — Company Vehicle & Growth",[570],{"_458":459,"_454":571,"_452":572,"_456":573,"_460":574},"Houston","Houston, TX, United States, 77246","TX","77246",["B","2830950518"],"Work at Richmonds Air","/jobs/2830950518-residential-hvac-technician-company-vehicle-growth","Houston, TX, United States","/jobs?keyword=Richmonds+Air","/jobs?location=Houston%2C+TX%2C+United+States","/jobs?keyword=Residential+HVAC+Technician+%E2%80%94+Company+Vehicle+%26+Growth",{"_435":434,"_439":583,"_470":471,"_462":584,"_248":585,"_446":586,"_433":434,"_113":587,"_437":199,"_438":199,"_472":471,"_448":199,"_449":588,"_431":593,"_473":594,"_436":129,"_487":595,"_478":596,"_489":587,"_490":597,"_492":598,"_494":599,"_496":600},["D",1773252000000],"Aksarben Heating, Air Conditioning, Plumbing","A leading HVAC services provider in Fort Worth seeks a Residential HVAC Service Technician to join their team. This position offers excellent earnings potential over $110,000 annually, with benefits like medical insurance, 401(k), and a take-home vehicle. The ideal candidate should have over 2 years of residential HVAC experience and EPA Certification, demonstrating strong troubleshooting skills. Join a stable company committed to technician development and customer service excellence.\n#J-18808-Ljbffr\n","A leading HVAC services provider in Fort Worth seeks a Residential HVAC Service Technician to join their team. This position offers excellent earni...","High-Earning Residential HVAC Technician — Take-Home Vehicle",[589],{"_458":459,"_454":590,"_452":591,"_456":573,"_460":592},"Fort Worth","Fort Worth, TX, United States, 76102","76102",["B","2851696492"],"Work at Aksarben Heating, Air Conditioning, Plumbing","19 days ago","/jobs/2851696492-high-earning-residential-hvac-technician-take-home-vehicle","Fort Worth, TX, United States","/jobs?keyword=Aksarben+Heating%2C+Air+Conditioning%2C+Plumbing","/jobs?location=Fort+Worth%2C+TX%2C+United+States","/jobs?keyword=High-Earning+Residential+HVAC+Technician+%E2%80%94+Take-Home+Vehicle","actionData","errors"]