Account Support Representative
Staffmark, Geneseo, NY, United States
Customer Happiness Specialist
Your voice matters. Step into a Account Support Representative role where you'll help customers, solve problems, and keep customer service running smooth every day. Pay Rate: $17.20 $17.75 per hour + monthly bonus opportunities Shift: Training Schedule: MondayThursday: 8:00 AM5:00 PM Friday: 8:00 AM4:30 PM Post-Training Flexible Schedule: MondayThursday: 8:00 AM9:00 PM Friday: 8:00 AM7:00 PM Choose an 8-hour shift within these windows One evening shift (until 9 PM) is required per week Why You'll Love This Job: Health + Welfare stipend adds an additional $4.23-$4.93/hour Benefits start Day 1 Medical, Dental, Vision and more! Direct hire opportunity You're a Fit If You : High school diploma or GED Minimum 1 year of collections experience Strong reading comprehension, communication, and typing abilities Comfortable navigating modern office systems and data tools Excellent attention to detail and organizational skills Ability to follow structured procedures and work independently Must be within commuting distance of Geneseo, NY (in-office only) What You'll Be Doing: Contact individuals with delinquent accounts to discuss repayment options Make outbound and inbound calls with professionalism and accuracy Conduct skip-tracing to locate updated contact or employment details Negotiate payments or escalate more complex cases appropriately Document all interactions clearly while following the scripts verbatim Verify account details for special circumstances, such as disability or bankruptcy Ensure compliance with state, federal, and internal guidelines Perform additional duties as assigned based on business needs The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate Join a Team That Works for You At Staffmark, we're more than just a staffing companywe're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruitingbecause your success is our success. About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Your voice matters. Step into a Account Support Representative role where you'll help customers, solve problems, and keep customer service running smooth every day. Pay Rate: $17.20 $17.75 per hour + monthly bonus opportunities Shift: Training Schedule: MondayThursday: 8:00 AM5:00 PM Friday: 8:00 AM4:30 PM Post-Training Flexible Schedule: MondayThursday: 8:00 AM9:00 PM Friday: 8:00 AM7:00 PM Choose an 8-hour shift within these windows One evening shift (until 9 PM) is required per week Why You'll Love This Job: Health + Welfare stipend adds an additional $4.23-$4.93/hour Benefits start Day 1 Medical, Dental, Vision and more! Direct hire opportunity You're a Fit If You : High school diploma or GED Minimum 1 year of collections experience Strong reading comprehension, communication, and typing abilities Comfortable navigating modern office systems and data tools Excellent attention to detail and organizational skills Ability to follow structured procedures and work independently Must be within commuting distance of Geneseo, NY (in-office only) What You'll Be Doing: Contact individuals with delinquent accounts to discuss repayment options Make outbound and inbound calls with professionalism and accuracy Conduct skip-tracing to locate updated contact or employment details Negotiate payments or escalate more complex cases appropriately Document all interactions clearly while following the scripts verbatim Verify account details for special circumstances, such as disability or bankruptcy Ensure compliance with state, federal, and internal guidelines Perform additional duties as assigned based on business needs The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate Join a Team That Works for You At Staffmark, we're more than just a staffing companywe're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruitingbecause your success is our success. About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.