Service Desk Analyst
vTech Solution, Phoenix, AZ, United States
Job Title:
Service Desk Analyst Location:
Phoenix, AZ Contract Duration:
05 Months (from projected start date)
Work mode:
100% onsite
Position Description:
We are seeking a
Service Desk Analyst
to join a Service Desk team responsible for providing day-to-day technical support to internal and external users. This role requires strong customer service skills, technical aptitude, and the ability to work in a fast-paced environment managed using
ITIL methodology .
The Service Desk Analyst will serve as the first point of contact for incidents and service requests, ensuring timely, professional, and effective resolution.
Key Responsibilities: Provide
first-level support
for inbound incidents and service requests. Manage the
technical support email inbox . Maintain
end-to-end ownership
of customer support needs. Answer inbound
phone calls , emails, chats, and voicemails professionally. Assist with the development and improvement of
work instructions , procedures, standards, and documentation. Maintain skills required to meet
established service levels . Provide feedback and insights gained through customer interactions. Deliver timely, reliable, and courteous customer service. Required Skills:
Exceptional attendance
and reliability. Innovative,
team-oriented
problem-solving mindset. Strong commitment to
high-quality customer service . Excellent
verbal and written communication
skills. Strong
organizational ,
time management , and follow-through abilities. Ability to manage
multiple competing priorities . Consistent focus on delivering an
exceptional customer experience . Preferred Skills:
Technical writing
experience. Knowledge of
legacy, current, and emerging PC hardware and software technologies . Required Experience:
Customer support experience. Experience answering client phone calls with
active listening . Ability to adapt communication style to different customer personalities. Proven ability to
multi-task , prioritize, and manage time effectively. Preferred Experience:
Experience in an
IT or end-user support
environment. Working knowledge of
Google Suite and Google Email . Experience with
remote troubleshooting
of networking, server, and desktop issues. Familiarity with
incident management
and service request processes. Education Required:
High School Diploma or equivalent. Preferred Education:
Associate's or Bachelor's degree in
Computer Science ,
Information Systems , or a related field.
#CB #DICE
Service Desk Analyst Location:
Phoenix, AZ Contract Duration:
05 Months (from projected start date)
Work mode:
100% onsite
Position Description:
We are seeking a
Service Desk Analyst
to join a Service Desk team responsible for providing day-to-day technical support to internal and external users. This role requires strong customer service skills, technical aptitude, and the ability to work in a fast-paced environment managed using
ITIL methodology .
The Service Desk Analyst will serve as the first point of contact for incidents and service requests, ensuring timely, professional, and effective resolution.
Key Responsibilities: Provide
first-level support
for inbound incidents and service requests. Manage the
technical support email inbox . Maintain
end-to-end ownership
of customer support needs. Answer inbound
phone calls , emails, chats, and voicemails professionally. Assist with the development and improvement of
work instructions , procedures, standards, and documentation. Maintain skills required to meet
established service levels . Provide feedback and insights gained through customer interactions. Deliver timely, reliable, and courteous customer service. Required Skills:
Exceptional attendance
and reliability. Innovative,
team-oriented
problem-solving mindset. Strong commitment to
high-quality customer service . Excellent
verbal and written communication
skills. Strong
organizational ,
time management , and follow-through abilities. Ability to manage
multiple competing priorities . Consistent focus on delivering an
exceptional customer experience . Preferred Skills:
Technical writing
experience. Knowledge of
legacy, current, and emerging PC hardware and software technologies . Required Experience:
Customer support experience. Experience answering client phone calls with
active listening . Ability to adapt communication style to different customer personalities. Proven ability to
multi-task , prioritize, and manage time effectively. Preferred Experience:
Experience in an
IT or end-user support
environment. Working knowledge of
Google Suite and Google Email . Experience with
remote troubleshooting
of networking, server, and desktop issues. Familiarity with
incident management
and service request processes. Education Required:
High School Diploma or equivalent. Preferred Education:
Associate's or Bachelor's degree in
Computer Science ,
Information Systems , or a related field.
#CB #DICE