Customer Retention Specialist - State Farm Agent Team Member
State Farm, Mountain Brook, AL, United States
Responsive recruiter
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance You May Be a Great Fit as a Customer Retention Specialist at
Amy Gardner State Farm
if:
You're the person people call first when life goes sideways
- calm, steady, and ready to help. You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you. You're a natural relationship-builder
who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You're compassionate under pressure
and can guide someone through their worst day with clarity and empathy. 3900 Montclair Road Ste 350. Birmingham, AL 35213
At Amy Gardner State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usWe strive to have a family approach to our customers and want them to feel valued and appreciated.
Seeking a
Customer Retention Specialist
to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications
Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. Willing and able to commute to office Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mountain Brook, AL and help customers with their insurance and financial services needs, including:
Auto insurance Home insurance Life insurance Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance You May Be a Great Fit as a Customer Retention Specialist at
Amy Gardner State Farm
if:
You're the person people call first when life goes sideways
- calm, steady, and ready to help. You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you. You're a natural relationship-builder
who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You're compassionate under pressure
and can guide someone through their worst day with clarity and empathy. 3900 Montclair Road Ste 350. Birmingham, AL 35213
At Amy Gardner State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usWe strive to have a family approach to our customers and want them to feel valued and appreciated.
Seeking a
Customer Retention Specialist
to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications
Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. Willing and able to commute to office Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mountain Brook, AL and help customers with their insurance and financial services needs, including:
Auto insurance Home insurance Life insurance Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.