Senior Analyst, Salesforce Enablement
Wayfair, Boston, MA, United States
Salary Range: $104,000 - $118,000 per year.
The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.
Must be Onsite in Boston, MA (Monday-Thursday)
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
What You’ll Do
As a Senior Analyst of Sales Enablement for Salesforce, you will be responsible for supporting the strategy, architecture and execution of Wayfair’s Salesforce function. This role is accountable for deliverables and processes such as ticket queue management, sales agent experience design, reporting, system enhancements. Relationship management is key in this role, as it requires cross-functional partnership with Sales, CRM Product, I&A, and UX design.
Partner with B2B, Retail and Design Services leadership to understand and align on sales program strategy and priorities
Support key strategic initiatives through Salesforce-related thought leadership and analysis
Design and execute data-driven, scalable, and user friendly salesforce solutions that support business strategy and KPIs
Own and measure team and project level KPIs to inform the impact our team’s work has on Sales Workflow
Build and maintain key reporting for Sales Teams Salesforce metrics
Ensure effectiveness of Salesforce solutions and enable continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
Work with Product & Engineering teams on requirements and testing for process automation
Own change management and communication related to ongoing or new Salesforce changes.
What You’ll Need
Must have: Experience managing Salesforce operations
2-3 years of professional experience in sales or tools related role
Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
Excellent communication skills and a collaborative mindset
Curiosity and eagerness to have an impact on the business, especially as it relates to sales strategy, customer experience, measurement, process improvement and automation
Ability to thrive in a fast-paced, evolving organization while juggling several priorities (required)
Good business judgment and problem solving skills
Experience independently managing own work plans or projects - includes defining project scope, managing deliverables, and communicating / implementing results
Experience working in a matrix environment (preferred)
Experience with Excel, Looker and Salesforce (or similar tools) to build and manage team metrics
Bachelor’s degree
An Important Note about Wayfair's In-Office Policy:
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.
Must be Onsite in Boston, MA (Monday-Thursday)
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
What You’ll Do
As a Senior Analyst of Sales Enablement for Salesforce, you will be responsible for supporting the strategy, architecture and execution of Wayfair’s Salesforce function. This role is accountable for deliverables and processes such as ticket queue management, sales agent experience design, reporting, system enhancements. Relationship management is key in this role, as it requires cross-functional partnership with Sales, CRM Product, I&A, and UX design.
Partner with B2B, Retail and Design Services leadership to understand and align on sales program strategy and priorities
Support key strategic initiatives through Salesforce-related thought leadership and analysis
Design and execute data-driven, scalable, and user friendly salesforce solutions that support business strategy and KPIs
Own and measure team and project level KPIs to inform the impact our team’s work has on Sales Workflow
Build and maintain key reporting for Sales Teams Salesforce metrics
Ensure effectiveness of Salesforce solutions and enable continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
Work with Product & Engineering teams on requirements and testing for process automation
Own change management and communication related to ongoing or new Salesforce changes.
What You’ll Need
Must have: Experience managing Salesforce operations
2-3 years of professional experience in sales or tools related role
Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
Excellent communication skills and a collaborative mindset
Curiosity and eagerness to have an impact on the business, especially as it relates to sales strategy, customer experience, measurement, process improvement and automation
Ability to thrive in a fast-paced, evolving organization while juggling several priorities (required)
Good business judgment and problem solving skills
Experience independently managing own work plans or projects - includes defining project scope, managing deliverables, and communicating / implementing results
Experience working in a matrix environment (preferred)
Experience with Excel, Looker and Salesforce (or similar tools) to build and manage team metrics
Bachelor’s degree
An Important Note about Wayfair's In-Office Policy:
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.