Salesforce Service Cloud Architect

Required:

10+ years of hands-on experience

in configuring and customizing

Salesforce Service Cloud . Experience with

Salesforce Lightning , including

Aura Components

and

LWC (Lightning Web Components) . Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications. Leverage

standard Service Cloud functionality

wherever possible and customize only as per business needs. Design and develop solutions that comply with

Salesforce best practices , enterprise standards, and operational guardrails. Strong understanding of

web services

(SOAP, REST), security models, integration patterns, and methods. Proficiency in

HTML, CSS, and JavaScript

for UI customization. Experience in

Service Cloud implementation , configuration, data migration, and integrations with external systems. Expertise in

Case Management ,

Omni-Channel Routing ,

Knowledge Base ,

Service Console , and

Entitlements . Design and implement

Service Processes , including automation using

Flows ,

Process Builder , and

OmniScripts . Familiarity with

Einstein Bots ,

Live Agent , and

Field Service Lightning

for advanced service capabilities. Experience in

reporting and analytics

using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs. Design and/or build integrations between Service Cloud and

third-party applications or data sources . Exposure to

Health Cloud ,

Salesforce CDP , and

Experience Cloud

is an added advantage. Excellent communication and verbal skills. Certifications:

Salesforce Service Cloud Consultant Salesforce Administrator Salesforce Platform Developer I (Nice to have)

Salesforce Advanced Administrator