Customs Brokerage Manager
JBAndrews, Plano, TX, United States
Customs Brokerage Manager
Full-time | On-site
A leading U.S.-based freight forwarder is seeking an experienced
Customs Brokerage Manager
to oversee import/export operations, ensure regulatory compliance, and lead a high-performing team within a dynamic, fast?growing logistics environment. This is a key leadership role for a licensed customs broker who thrives in a hands?on operational setting and enjoys driving efficiency, compliance, and exceptional customer service. About the Role As the
Customs Brokerage Manager , you will manage all customs brokerage activities, guide the operations team, and act as the organizations licensed broker of record. Youll combine regulatory expertise with strategic leadership to support both daily operations and long-term business goals. Key Responsibilities Customs Compliance & Brokerage Serve as the companys licensed customs broker of record. Review customs entries, HTS classifications, valuation, PGA requirements, and filings. Stay current on CBP regulations and advise leadership on compliance matters. Oversee adherence to C-TPAT, FMC, and other federal programs. Operational Leadership Lead, mentor, and develop the import/export operations team. Improve processes to enhance speed, accuracy, and overall efficiency. Oversee client accounts with a focus on documentation accuracy and timely communication. Manage relationships with carriers, vendors, and government agencies. Client Service & Business Support Provide expert guidance to clients on customs regulations and entry processes. Support sales with technical expertise during client acquisition activities. Address and resolve escalated customer concerns professionally and promptly. Strategic & Administrative Responsibilities Develop and refine operational policies and procedures. Monitor KPIs to evaluate compliance accuracy, efficiency, and service performance. Partner with leadership on budgeting, resource planning, and growth initiatives. Maintain audit-ready records and reporting standards. Qualifications Active U.S. Customs Broker License (required) Bachelors degree in Business, Supply Chain, International Trade, or related field (preferred) 57 years of experience in customs brokerage, freight forwarding, or logistics operations Minimum 2 years in a supervisory or managerial role Strong knowledge of U.S. import/export regulations, HTS classification, valuation, FTAs, and PGA requirements Excellent leadership, communication, and problem?solving abilities Skilled with ABI systems, Microsoft Office, and logistics management software Ability to manage multiple priorities in a fast-paced environment with strong attention to detail Core Competencies Regulatory expertise & compliance focus Strong leadership & sound decision?making Process improvement & workflow optimization Client relationship management Analytical thinking & problem-solving High ethical standards and integrity
Customs Brokerage Manager
to oversee import/export operations, ensure regulatory compliance, and lead a high-performing team within a dynamic, fast?growing logistics environment. This is a key leadership role for a licensed customs broker who thrives in a hands?on operational setting and enjoys driving efficiency, compliance, and exceptional customer service. About the Role As the
Customs Brokerage Manager , you will manage all customs brokerage activities, guide the operations team, and act as the organizations licensed broker of record. Youll combine regulatory expertise with strategic leadership to support both daily operations and long-term business goals. Key Responsibilities Customs Compliance & Brokerage Serve as the companys licensed customs broker of record. Review customs entries, HTS classifications, valuation, PGA requirements, and filings. Stay current on CBP regulations and advise leadership on compliance matters. Oversee adherence to C-TPAT, FMC, and other federal programs. Operational Leadership Lead, mentor, and develop the import/export operations team. Improve processes to enhance speed, accuracy, and overall efficiency. Oversee client accounts with a focus on documentation accuracy and timely communication. Manage relationships with carriers, vendors, and government agencies. Client Service & Business Support Provide expert guidance to clients on customs regulations and entry processes. Support sales with technical expertise during client acquisition activities. Address and resolve escalated customer concerns professionally and promptly. Strategic & Administrative Responsibilities Develop and refine operational policies and procedures. Monitor KPIs to evaluate compliance accuracy, efficiency, and service performance. Partner with leadership on budgeting, resource planning, and growth initiatives. Maintain audit-ready records and reporting standards. Qualifications Active U.S. Customs Broker License (required) Bachelors degree in Business, Supply Chain, International Trade, or related field (preferred) 57 years of experience in customs brokerage, freight forwarding, or logistics operations Minimum 2 years in a supervisory or managerial role Strong knowledge of U.S. import/export regulations, HTS classification, valuation, FTAs, and PGA requirements Excellent leadership, communication, and problem?solving abilities Skilled with ABI systems, Microsoft Office, and logistics management software Ability to manage multiple priorities in a fast-paced environment with strong attention to detail Core Competencies Regulatory expertise & compliance focus Strong leadership & sound decision?making Process improvement & workflow optimization Client relationship management Analytical thinking & problem-solving High ethical standards and integrity