Sales Engineer III
Dialpad Japan, Austin, TX, United States
Sales Engineer III – Austin, US
Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies—including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Visit dialpad.com to learn more.
Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe every conversation matters, and we elevate each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We want people who are not just ambitious but who also possess the traits fundamental to our success: scrappy, curious, optimistic, persistent, and empathetic.
Your role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in‑depth knowledge of Dialpad’s products and services, and you’ll convey that knowledge in a way that is understandable to non‑technical customers.
This position reports to our Manager, Sales Engineering – Partners, with preferred working hours dependent on the Sales team’s location. The role requires 50% travel.
Dialpad’s Sales Engineers contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high‑touch proof‑of‑concept sessions. They help businesses solve complex communication problems that affect everyone worldwide.
What You’ll Do
Own product demonstrations and deliver high‑touch proofs of concepts.
Learn the many technical tools the Sales Engineering team uses to test network environments.
Complete a Sales Engineering Demo Certification.
Partner with the Sales team throughout the entire sales process.
Skills You’ll Bring
Minimum 3 to 5 years of customer‑facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
A technical curiosity and excitement about delivering a technology solution that makes work better.
Experience with scripting languages such as JavaScript and Python.
Strong written and verbal communication skills, plus interpersonal skills focused on rapport building, listening, and questioning.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are inclusive and designed to cultivate collaboration and connection. Our culture—recognized repeatedly as a certified Great Place to Work—ensures every employee feels valued and empowered to contribute.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
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Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe every conversation matters, and we elevate each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We want people who are not just ambitious but who also possess the traits fundamental to our success: scrappy, curious, optimistic, persistent, and empathetic.
Your role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in‑depth knowledge of Dialpad’s products and services, and you’ll convey that knowledge in a way that is understandable to non‑technical customers.
This position reports to our Manager, Sales Engineering – Partners, with preferred working hours dependent on the Sales team’s location. The role requires 50% travel.
Dialpad’s Sales Engineers contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high‑touch proof‑of‑concept sessions. They help businesses solve complex communication problems that affect everyone worldwide.
What You’ll Do
Own product demonstrations and deliver high‑touch proofs of concepts.
Learn the many technical tools the Sales Engineering team uses to test network environments.
Complete a Sales Engineering Demo Certification.
Partner with the Sales team throughout the entire sales process.
Skills You’ll Bring
Minimum 3 to 5 years of customer‑facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
A technical curiosity and excitement about delivering a technology solution that makes work better.
Experience with scripting languages such as JavaScript and Python.
Strong written and verbal communication skills, plus interpersonal skills focused on rapport building, listening, and questioning.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are inclusive and designed to cultivate collaboration and connection. Our culture—recognized repeatedly as a certified Great Place to Work—ensures every employee feels valued and empowered to contribute.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
#J-18808-Ljbffr