DIRECTOR - PATIENT FINANCIAL SERVICES
Lifebridge Health, Inc., Baltimore, MD, United States
Schedule - Shift - Hours Full-time - Day shift - 8:00am-4:30pm
The Director of Patient Financial Services will oversee Cash Applications, Customer Service, and Medicaid Advocacy Departments within Revenue Cycle for the Patient Financial Services department.
RESPONSIBILITIES
Coordinates the entire AR Recovery process while adhering to the financial policies and procedures defined by Administration and the Board of Trustees Compliance.
Maintains awareness of standards and regulations to assure compliance with orders or directives by governmental/regulatory agencies or other third parties. Monitor compliance of department specific standards and regulations.
Maintain confidentiality of privileged information regarding employees, patients and other Hospital business.
Manages the budget to ensure Hospital fiscal goals are met.
Be creative and proactive in managing resources. Establishes and implements controls to ensure accuracy of work and patient information. Develop and implement policies and procedures that quite and support provision of services.
Manages a proactive Charity Care Program.
Maintains a safe environment throughout cost centers for all personnel, as well as any and all customers utilizing the areas.
Ensure all employees meet all hospital standards and expectations related to Customer Service.
Recommend qualified and competent persons to provide care or provide appropriate service to customers.
Ensure all employees consistently follow hospital approved scripts and appropriate behaviors for interaction with all customers.
Ensure customer standards exceed expectations.
Implement processes which are customer focused and promote customer service values.
Demonstrate effective team building skills. Work with all staff to encourage and coach them to a higher level of achievement.
Provide feedback to employees regarding performance. It should be timely, objective and constructive.
Directs a comprehensive training program for staff and all users of the GTE System.
QUALIFICATIONS AND REQUIREMENTS
5-7 years of relevant experience.
Bachelor's degree preferred.
Additional Information Who We Are LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
Join Our Talent Community! Think you might be a good fit, but not ready to apply yet? Joining our Talent Community will enhance your job search and application process.
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The Director of Patient Financial Services will oversee Cash Applications, Customer Service, and Medicaid Advocacy Departments within Revenue Cycle for the Patient Financial Services department.
RESPONSIBILITIES
Coordinates the entire AR Recovery process while adhering to the financial policies and procedures defined by Administration and the Board of Trustees Compliance.
Maintains awareness of standards and regulations to assure compliance with orders or directives by governmental/regulatory agencies or other third parties. Monitor compliance of department specific standards and regulations.
Maintain confidentiality of privileged information regarding employees, patients and other Hospital business.
Manages the budget to ensure Hospital fiscal goals are met.
Be creative and proactive in managing resources. Establishes and implements controls to ensure accuracy of work and patient information. Develop and implement policies and procedures that quite and support provision of services.
Manages a proactive Charity Care Program.
Maintains a safe environment throughout cost centers for all personnel, as well as any and all customers utilizing the areas.
Ensure all employees meet all hospital standards and expectations related to Customer Service.
Recommend qualified and competent persons to provide care or provide appropriate service to customers.
Ensure all employees consistently follow hospital approved scripts and appropriate behaviors for interaction with all customers.
Ensure customer standards exceed expectations.
Implement processes which are customer focused and promote customer service values.
Demonstrate effective team building skills. Work with all staff to encourage and coach them to a higher level of achievement.
Provide feedback to employees regarding performance. It should be timely, objective and constructive.
Directs a comprehensive training program for staff and all users of the GTE System.
QUALIFICATIONS AND REQUIREMENTS
5-7 years of relevant experience.
Bachelor's degree preferred.
Additional Information Who We Are LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
Join Our Talent Community! Think you might be a good fit, but not ready to apply yet? Joining our Talent Community will enhance your job search and application process.
#J-18808-Ljbffr