Sr. Customer Solutions Manager, Enterprise Advertising & Marketing (AWS)
Amazon, San Francisco, CA, United States
Sr. Customer Solutions Manager, Enterprise Advertising & Marketing
Job ID: 3196418 | Amazon Web Services, Inc.
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. Amazon is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices, and design and execute an end‑to‑end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset, leveraging technical acumen, program management, organizational change management, and communication skills to problem‑solve, challenge the status quo, and align multidisciplinary teams.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey that spans IT teams, executives, and business units.
At AWS we value critical thinking, self‑motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers.
Responsibilities
Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
Possess working knowledge in multiple technology domain areas (e.g., compute, hardware, network, software, big data, security) and some deeper understanding in at least one area.
Consider the larger picture (efficiency, availability, operability, scalability, risks, business goals, customer experience) and balance customer needs with engineering teams.
Convey detailed technical knowledge verbally, in writing, and via diagram to internal and external teams.
Actively participate in customer technical discussions and provide guidance on best practice.
Identify patterns, make connections to improve program/process efficiency, and understand relevant services and/or products.
Basic Qualifications
5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
Bachelor’s degree in science, technology, engineering, mathematics, business, or equivalent.
Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification.
Experience implementing cloud services including migrations and modernization projects or similar.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
The base salary range for this position is 176,600.00 – 239,000.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
Amazon Benefits .
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AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. Amazon is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices, and design and execute an end‑to‑end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset, leveraging technical acumen, program management, organizational change management, and communication skills to problem‑solve, challenge the status quo, and align multidisciplinary teams.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey that spans IT teams, executives, and business units.
At AWS we value critical thinking, self‑motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers.
Responsibilities
Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
Possess working knowledge in multiple technology domain areas (e.g., compute, hardware, network, software, big data, security) and some deeper understanding in at least one area.
Consider the larger picture (efficiency, availability, operability, scalability, risks, business goals, customer experience) and balance customer needs with engineering teams.
Convey detailed technical knowledge verbally, in writing, and via diagram to internal and external teams.
Actively participate in customer technical discussions and provide guidance on best practice.
Identify patterns, make connections to improve program/process efficiency, and understand relevant services and/or products.
Basic Qualifications
5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
Bachelor’s degree in science, technology, engineering, mathematics, business, or equivalent.
Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification.
Experience implementing cloud services including migrations and modernization projects or similar.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
The base salary range for this position is 176,600.00 – 239,000.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
Amazon Benefits .
#J-18808-Ljbffr