Customer Service Representative
Copart, North Chicago, IL, United States
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Role Overview The Customer Service Representative (CSR) provides exceptional service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles located at body shops, other locations, and residences.
Responsibilities
Serve as the first point of contact for customers, answering calls in a professional manner.
Obtain vehicle releases from body shops and other locations.
Provide solutions that meet customer needs, using company resources for information gathering.
Assist with chat and email customer support as the position may expand.
Measure call quality (knowledge, professionalism, follow‑up timing).
Perform other duties as assigned.
Required Skills And Experience
One year of office support experience in a customer service role preferred.
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem‑solving.
Computer proficiency – MS Suite.
Typing speed 45WPM.
Professional appearance.
Ability to multi‑task in a fast‑paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Pay $20.03 - $22.58 per hour
Benefits Summary
Medical/Dental/Vision.
401k plus a company match.
ESPP – Employee Stock Purchase Plan.
EAP – Employee Assistance Program (no cost to you).
Vacation & Sick pay.
Paid Company Holidays.
Life and AD&D Insurance.
Discounts.
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more:
E-verify Participation.
Right to Work.
#J-18808-Ljbffr
Role Overview The Customer Service Representative (CSR) provides exceptional service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles located at body shops, other locations, and residences.
Responsibilities
Serve as the first point of contact for customers, answering calls in a professional manner.
Obtain vehicle releases from body shops and other locations.
Provide solutions that meet customer needs, using company resources for information gathering.
Assist with chat and email customer support as the position may expand.
Measure call quality (knowledge, professionalism, follow‑up timing).
Perform other duties as assigned.
Required Skills And Experience
One year of office support experience in a customer service role preferred.
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem‑solving.
Computer proficiency – MS Suite.
Typing speed 45WPM.
Professional appearance.
Ability to multi‑task in a fast‑paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Pay $20.03 - $22.58 per hour
Benefits Summary
Medical/Dental/Vision.
401k plus a company match.
ESPP – Employee Stock Purchase Plan.
EAP – Employee Assistance Program (no cost to you).
Vacation & Sick pay.
Paid Company Holidays.
Life and AD&D Insurance.
Discounts.
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more:
E-verify Participation.
Right to Work.
#J-18808-Ljbffr