Associate, Strategy and Operations - Merchant Fraud
DoorDash, Austin, TX, United States
About The Team
The Strategy & Operations team is looking for an Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creating our strategy and executing against ambitious goals around reducing Merchant fraud, and become a point person for understanding merchant behavior that suggests fraud. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long‑term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.
About The Role You are a data‑driven, truth seeker, strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while bringing others along in their thinking and creating leverage through their own teams and driving collaboration across the company. Sound like you? Read on…
You're Excited About This Opportunity Because You Will…
Have a chance to define and implement DoorDash’s strategy in Merchant fraud and be responsible for delivering direct business impact to DoorDash
Analyze fraud vectors across DoorDash's platform – complete end‑to‑end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
Influence and engage across the company – partner with the product, engineering, analytics, and cross‑functional teams to establish goals and build strategic programs
Improve through experimentation – use data‑driven decision‑making to run tests on everything to reduce fraud while accelerating growth
We're Excited About You Because You Have…
2+ years of experience in management consulting, strategy, bizops, investment banking, analytics or related experience; high‑growth tech experience preferred
Experience leading large projects, hitting goals, and succeeding in a team environment
Proven problem solving and analytical skills; proficiency in SQL and Excel are required
Bachelor degree required
Additional Information The position will be filled by 5/6/26.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
Covey Scout was used for inbound recruitment from August 21, 2023 through December 21, 2023 and resumed on June 29, 2024. The Covey tool has been reviewed by an independent auditor.
Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors. Base salary is localized according to an employee’s work location. In addition to base salary, equity grants may be available. For the national base pay range, please see below.
$74,800—$110,000 USD
Benefits DoorDash offers a comprehensive benefits package including 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.
Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked; paid sick time accrued at 1 hour for every 30 hours worked.
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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About The Role You are a data‑driven, truth seeker, strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while bringing others along in their thinking and creating leverage through their own teams and driving collaboration across the company. Sound like you? Read on…
You're Excited About This Opportunity Because You Will…
Have a chance to define and implement DoorDash’s strategy in Merchant fraud and be responsible for delivering direct business impact to DoorDash
Analyze fraud vectors across DoorDash's platform – complete end‑to‑end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
Influence and engage across the company – partner with the product, engineering, analytics, and cross‑functional teams to establish goals and build strategic programs
Improve through experimentation – use data‑driven decision‑making to run tests on everything to reduce fraud while accelerating growth
We're Excited About You Because You Have…
2+ years of experience in management consulting, strategy, bizops, investment banking, analytics or related experience; high‑growth tech experience preferred
Experience leading large projects, hitting goals, and succeeding in a team environment
Proven problem solving and analytical skills; proficiency in SQL and Excel are required
Bachelor degree required
Additional Information The position will be filled by 5/6/26.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
Covey Scout was used for inbound recruitment from August 21, 2023 through December 21, 2023 and resumed on June 29, 2024. The Covey tool has been reviewed by an independent auditor.
Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors. Base salary is localized according to an employee’s work location. In addition to base salary, equity grants may be available. For the national base pay range, please see below.
$74,800—$110,000 USD
Benefits DoorDash offers a comprehensive benefits package including 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.
Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked; paid sick time accrued at 1 hour for every 30 hours worked.
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr