Member Service Associate
Project Wellbeing LLC, Las Vegas, NV, United States
Position Overview
The Member Services Associate is the front-line guardian of the Project Wellbeing experience. This role preserves the white-glove presentation, operational precision, and environmental control of the facility. From recovery suite turnover to environmental alignment, every detail matters. Associates protect the calm, elevated atmosphere our members expect.
Benefits
Training & development
Wellness resources
Employee discounts
Opportunity for advancement
Member Services Associate Project Wellbeing – Las Vegas, NV
Full-Time | $15 per hour
Available Fixed Schedules
A2 Shift – Monday through Friday (Swing) 9:00 AM to 5:30 PM
A3 Shift – Monday through Friday (Closer) 11:45 AM to 8:15 PM
B1 Shift – Friday through Monday (Opener) Friday and Monday: 5:45 AM to 2:15 PM Saturday and Sunday: 6:45 AM to 3:15 PM
B2 Shift – Friday through Monday (Closer) Friday and Monday: 11:45 AM to 8:15 PM Saturday and Sunday: 9:45 AM to 6:15 PM
C Shift – Saturday and Sunday, Tuesday and Wednesday (Opener) Saturday and Sunday: 6:45 AM to 3:15 PM Tuesday and Wednesday: 5:45 AM to 2:15 PM
Weekend availability is required for B and C shifts.
Key Responsibilities
Execute opening and closing procedures with precision.
Maintain immaculate lobby, locker rooms, spa, and gym areas.
Perform rapid, high-quality turnover of recovery modalities between sessions.
Ensure towel stations, amenities, and consumables remain fully stocked.
Manage linen flow and support daily facility resets.
Deliver polished, hospitality-forward member interactions.
Support scheduling, transactions, phone calls, and member communication.
Identify and elevate facility or inventory concerns before they impact operations.
Qualifications
Experience in hospitality, spa, luxury fitness, or service-forward environments preferred.
Strong attention to detail and environmental awareness.
Professional presence and communication skills.
Ability to follow structured SOPs consistently.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 50 pounds.
Ability to bend, reach, and perform detailed cleaning tasks throughout shift.
Compensation: $15 per hour
Employment is at-will.
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Benefits
Training & development
Wellness resources
Employee discounts
Opportunity for advancement
Member Services Associate Project Wellbeing – Las Vegas, NV
Full-Time | $15 per hour
Available Fixed Schedules
A2 Shift – Monday through Friday (Swing) 9:00 AM to 5:30 PM
A3 Shift – Monday through Friday (Closer) 11:45 AM to 8:15 PM
B1 Shift – Friday through Monday (Opener) Friday and Monday: 5:45 AM to 2:15 PM Saturday and Sunday: 6:45 AM to 3:15 PM
B2 Shift – Friday through Monday (Closer) Friday and Monday: 11:45 AM to 8:15 PM Saturday and Sunday: 9:45 AM to 6:15 PM
C Shift – Saturday and Sunday, Tuesday and Wednesday (Opener) Saturday and Sunday: 6:45 AM to 3:15 PM Tuesday and Wednesday: 5:45 AM to 2:15 PM
Weekend availability is required for B and C shifts.
Key Responsibilities
Execute opening and closing procedures with precision.
Maintain immaculate lobby, locker rooms, spa, and gym areas.
Perform rapid, high-quality turnover of recovery modalities between sessions.
Ensure towel stations, amenities, and consumables remain fully stocked.
Manage linen flow and support daily facility resets.
Deliver polished, hospitality-forward member interactions.
Support scheduling, transactions, phone calls, and member communication.
Identify and elevate facility or inventory concerns before they impact operations.
Qualifications
Experience in hospitality, spa, luxury fitness, or service-forward environments preferred.
Strong attention to detail and environmental awareness.
Professional presence and communication skills.
Ability to follow structured SOPs consistently.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 50 pounds.
Ability to bend, reach, and perform detailed cleaning tasks throughout shift.
Compensation: $15 per hour
Employment is at-will.
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