Customer Service Representative - $14.00/hr
Solera Holdings, LLC., Jacksonville, FL, United States
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
Customer Service Representative AutoPoint is hiring Inbound Customer Service Representatives (CSR).
Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty.
We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
What You’ll Do
Be first point of contact for customers calling their local dealerships.
Handle a variety of questions, inquiries and requests for customers, using dealership policies as a guide.
Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealership’s own booking system.
Effectively communicate with customers while managing both dealership and customer expectations.
Record customer information and feedback professionally and accurately.
Conduct calls in an efficient and effective manner, remaining professional at all times.
No selling involved.
What You’ll Bring
#J-18808-Ljbffr
In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
Customer Service Representative AutoPoint is hiring Inbound Customer Service Representatives (CSR).
Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty.
We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
What You’ll Do
Be first point of contact for customers calling their local dealerships.
Handle a variety of questions, inquiries and requests for customers, using dealership policies as a guide.
Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealership’s own booking system.
Effectively communicate with customers while managing both dealership and customer expectations.
Record customer information and feedback professionally and accurately.
Conduct calls in an efficient and effective manner, remaining professional at all times.
No selling involved.
What You’ll Bring
#J-18808-Ljbffr