Vehicle Condition Inspector
ACV, Bloomfield Hills, MI, United States
ACV – About Us
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We transform the automotive industry with user‑designed, data‑driven applications and solutions, building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.
Health, Physical, Financial, Social and Emotional Wellness At ACV we focus on the wellness of our teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company‑sponsored (paid) short‑term disability, long‑term disability, and life insurance
Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/ID protection, and accident and critical illness insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the company
Retirement planning through the company’s 401(k)
Job Summary ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Inspectors are the face of our company, knowing a ton about cars and excelling at explaining technical details to clients in an understandable way. They have boundless energy, meticulous attention, and a commitment to trust, transparency, credibility, and customer service.
What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of inspectors to conduct vehicle inspections at dealerships, auctions, and off‑lease locations, detecting damage, missing parts, and mechanical problems.
Prepare and submit vehicle condition reports, repair/replacement cost estimates, and related documentation.
Help the sales team up‑sell or cross‑sell services and products.
Interface regularly with dealers to ensure client satisfaction and build strong relationships.
Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles on the auction platform.
Take multiple overall and damage photos, match them to a vehicle, and upload to the image server using the company‑issued smartphone.
List inspected wholesale vehicles using the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
Perform additional duties as assigned.
What you will need
1+ year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer‑service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods.
Problem‑solving aptitude with resourcefulness and innovative approaches.
Proven success working independently with minimal supervision while collaborating in a team environment.
Excellent communication skills to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web‑based applications.
Physical ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive a manual & automatic transmission.
Vision abilities required to properly identify small defects around and underneath vehicles.
Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We foster a work environment of acceptance and understanding that is free from discrimination. ACV is an equal‑opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
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Health, Physical, Financial, Social and Emotional Wellness At ACV we focus on the wellness of our teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company‑sponsored (paid) short‑term disability, long‑term disability, and life insurance
Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/ID protection, and accident and critical illness insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the company
Retirement planning through the company’s 401(k)
Job Summary ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Inspectors are the face of our company, knowing a ton about cars and excelling at explaining technical details to clients in an understandable way. They have boundless energy, meticulous attention, and a commitment to trust, transparency, credibility, and customer service.
What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of inspectors to conduct vehicle inspections at dealerships, auctions, and off‑lease locations, detecting damage, missing parts, and mechanical problems.
Prepare and submit vehicle condition reports, repair/replacement cost estimates, and related documentation.
Help the sales team up‑sell or cross‑sell services and products.
Interface regularly with dealers to ensure client satisfaction and build strong relationships.
Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles on the auction platform.
Take multiple overall and damage photos, match them to a vehicle, and upload to the image server using the company‑issued smartphone.
List inspected wholesale vehicles using the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
Perform additional duties as assigned.
What you will need
1+ year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer‑service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods.
Problem‑solving aptitude with resourcefulness and innovative approaches.
Proven success working independently with minimal supervision while collaborating in a team environment.
Excellent communication skills to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web‑based applications.
Physical ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive a manual & automatic transmission.
Vision abilities required to properly identify small defects around and underneath vehicles.
Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We foster a work environment of acceptance and understanding that is free from discrimination. ACV is an equal‑opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
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