Field Service Manager - Commercial Laundry Sacramento,California,USA Marketing (

## Field Service Manager - Commercial LaundrySacramento,California,USA## **The team you will be a part of**The Field Service team in Commercial Laundry serves as the critical technical link between the factory and the end-user, ensuring that proprietary equipment is installed, calibrated, and maintained to manufacturer specifications. This team focuses on protecting brand integrity by providing authorized technical training, managing warranty issues, and delivering high-level diagnostic support for complex commercial systems. Their primary objective is to maximize equipment longevity and "First Time Fix" rates, ensuring that laundry facilities remain profitable and operational.## **This role in summary**The Field Service Manager will oversee approximately 25 accounts across the Northwest U.S. and Western Canada, requiring deep technical expertise in commercial laundry equipment and a 50% travel commitment. This remote role involves training distributor technicians, managing quality resolutions, and applying strategic problem-solving to maintain strong customer-supplier relationships. Candidates must be self-starters residing in or willing to relocate to the region to succeed in this fast-paced, goal-oriented environment.## **Your responsibilities will include*** **Technical Training:** Educate technicians on commercial laundry products and conduct ride-alongs to provide hands-on feedback.* **Stakeholder Management:** Build and maintain strong working relationships with key partners and stakeholders.* **Cross-Functional Collaboration:** Partner with engineering, manufacturing, and sales teams to resolve issues and execute strategies.* **Problem Solving:** Diagnose technical issues and manage quality resolutions for customers.* **Process Improvement:** Drive lean learning processes to ensure fast, efficient execution of service goals.* **Customer Excellence:** Develop and maintain best-in-class service standards for all accounts.* **Communication:** Utilize excellent interpersonal and presentation skills for both written and verbal reporting.* **Autonomous Teamwork:** Work supportively within a team environment while requiring minimal direct supervision.## **Minimum requirements*** **Education:** Bachelor’s degree in Business, Engineering, or a related field required* **Experience:** 5+ years of hands-on experience with commercial laundry products* **Technical Troubleshooting:** Ability to interpret schematic diagrams and use diagnostic tools on high-voltage and gas systems* **Core Competencies:** Proveninterpersonal and communication skills with a demonstrated ability to think independently and manage complex processes with high attention to detail## **Preferred skills and experiences*** **Advanced Diagnostics:** Expert proficiency with multimeters and manometers to troubleshoot high-voltage and gas-powered systems.* **Schematic Interpretation:** Ability to read and interpret complextechnical diagrams to identify root causes and ensure equipment safety.* **Process Improvement:** Knowledge of LEAN, Six Sigma, and Project Management methodologies to drive operational efficiency.* **Training & Facilitation:** Superior presentation skills for delivering technical training via e-learning or in-person sessions to all employee levels.* **Strategic Execution:** Strong ability to manage project scope and risks while leading teams through change management processes.## Compensation DataCompensation: $54,950 - $109,900 + Annual BonusVisit Whirlpool Careers

for Benefits information## **What we offer**, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more!Whirlpool’s Ways of WorkingOur goal is to provide an environment that helps you bring your best to Whirlpool every day.

We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:* **Always On Flexibility** - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.* **Two-Week Work from Anywhere** - Minimum of one-week increments for a total of two weeks per year.* **Sabbatical** - Four weeks paid leave after every five years of service.#LI-NZ2Years of experience4-88+* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsBlueprint ReadingData Privacy AgreementYou acknowledge you have reviewed our . We will automatically create a candidate profile for you using information in your CV. We may supplement your profile from publicly available business networks, like LinkedIn.

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