Listing Department Customer Service Representative
County of Los Angeles, Nashville, NC, United States
General Statement of Duties
Performs responsible clerical and customer service duties in the listing, billing, and/or collections of taxes and maintenance of tax records. An employee in this class performs varied customer service to assist taxpayers to list property ownership or collect payments for taxes and utilities and respond to inquiries on property records and valuations. Work includes data entry of tax payments or listings into computerized databases. Accuracy is required in making calculations, handling money, listing, and entering data into the computer. Some independent judgment and initiative is exercised within limits of prescribed policies. Tact, courtesy and diplomacy are required in dealing with sensitive issues and/or difficult customers. Work is performed under the supervision of a section supervisor and is evaluated by observation, review of records, periodic audits, feedback from customers and annual performance evaluations.
Essential Duties and Tasks Tax Listing Provides customer service by telephone and in person; answers inquiries about tax listings, property records, property valuations, listing procedures and requirements or refers to others as necessary. Assists taxpayers to list property; reviews forms and corrects errors; removes tax blocks on vehicles with the Department of Motor Vehicles with proof of tax payment; completes personal property tax adjustment worksheets to refund or prorate taxes for property that has been sold, stolen, lost, damaged, etc. Situses motor vehicles from motor vehicle scrolls according to taxing jurisdictions within the County; assesses value of personal property such as unlicensed vehicles, mobile homes, boats, airplanes dogs, etc. using established schedules; makes discoveries of unlicensed vehicles by comparing abstracts from previous years. Keys a variety of data into tax listing database including tax listings, values of personal property; situs of property, address changes, etc. Performs a variety of clerical duties to support office functions including opening, sorting and distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property and filing forms, correspondence, etc.
Tax Collections Provides customer service by telephone and in person; answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary; provides tax certifications to attorneys, lending institutions and taxpayers. Receives payments from customers for real and personal property taxes, utility payments and privilege licenses; provides receipts for payments; posts payments to computerized database; balances cash drawer daily and shares responsibility, on a rotating basis, for preparing and making bank deposits. Calculates tax pre‑payments, accepts payments and provides receipts; makes adjustments to tax bills crediting interest with proof of payment before due date; issues mobile home moving permits with proof of tax payment. Performs a variety of clerical duties to support office functions including opening, sorting and distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property and filing forms, correspondence, etc.
Additional Job Duties Provides backup to other staff. Performs related duties as required.
Knowledges, Skills And Abilities
Working knowledge of State laws and local policies regulating tax assessment and collection functions.
Working knowledge of County's tax listing and/or collections policies, practices, procedures, records and forms.
Working knowledge of modern office procedures and related office information technology equipment, specialized tax software, and peripherals.
Skill in data entry in an automated environment and in the use of a computer, 10-key calculator, fax and copy machines and other equipment as needed in the performance of duties.
Skill in customer service excellence and collaborative conflict resolution.
Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.
Ability to accurately prepare and maintain records, files and reports in proper order for processing and easy retrieval.
Ability to communicate effectively in oral and written forms and to deal with the public in a tactful and courteous manner.
Ability to develop and maintain effective working relationships with supervisors, coworkers, taxpayers and the general public.
Willingness to work with and train new employees, if requested.
Desirable Education and Experience Graduation from high school and some experience in working with tax, real estate and/or collections operations; or an equivalent combination of education and experience.
Benefits
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurances)
Disability Insurance (Long-Term and Short-Term Disability) and more!
Retirement Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
NC401(k) The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 Deferred Compensation The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Special Separation Allowance The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
125 Flexible Benefit Plan Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
Health Care Spending Account – Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible health care expenses.
Dependent Care Spending Account – Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible dependent care expenses.
Direct Deposit Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
Leave Programs Vacation Leave For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.
Sick Leave For regular full-time County employees, sick leave accrues each pay cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Holidays The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
New Year’s Day
Martin Luther King, Jr. Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day and the day after
Three (3) days at Christmas
Military Leave Annual Training – Reserves and National Guard – Ten paid workdays per fiscal year. Active Duty – Reserves and National Guard – Ten paid workdays upon activation.
Civil Leave Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
Family Medical Leave Act Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
Other Programs Employee Assistance Program (EAP) The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work‑related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work‑related problems.
Wellness Center and Telemedicine We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part‑time employees. All full‑time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.
Equal Opportunity Statement Nash County is an Equal Opportunity Employer/Provider. In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;
fax: (202) 690-7442; or
email: program.intake@usda.gov
USDA is an equal opportunity provider, employer, and lender. #J-18808-Ljbffr
Essential Duties and Tasks Tax Listing Provides customer service by telephone and in person; answers inquiries about tax listings, property records, property valuations, listing procedures and requirements or refers to others as necessary. Assists taxpayers to list property; reviews forms and corrects errors; removes tax blocks on vehicles with the Department of Motor Vehicles with proof of tax payment; completes personal property tax adjustment worksheets to refund or prorate taxes for property that has been sold, stolen, lost, damaged, etc. Situses motor vehicles from motor vehicle scrolls according to taxing jurisdictions within the County; assesses value of personal property such as unlicensed vehicles, mobile homes, boats, airplanes dogs, etc. using established schedules; makes discoveries of unlicensed vehicles by comparing abstracts from previous years. Keys a variety of data into tax listing database including tax listings, values of personal property; situs of property, address changes, etc. Performs a variety of clerical duties to support office functions including opening, sorting and distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property and filing forms, correspondence, etc.
Tax Collections Provides customer service by telephone and in person; answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary; provides tax certifications to attorneys, lending institutions and taxpayers. Receives payments from customers for real and personal property taxes, utility payments and privilege licenses; provides receipts for payments; posts payments to computerized database; balances cash drawer daily and shares responsibility, on a rotating basis, for preparing and making bank deposits. Calculates tax pre‑payments, accepts payments and provides receipts; makes adjustments to tax bills crediting interest with proof of payment before due date; issues mobile home moving permits with proof of tax payment. Performs a variety of clerical duties to support office functions including opening, sorting and distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property and filing forms, correspondence, etc.
Additional Job Duties Provides backup to other staff. Performs related duties as required.
Knowledges, Skills And Abilities
Working knowledge of State laws and local policies regulating tax assessment and collection functions.
Working knowledge of County's tax listing and/or collections policies, practices, procedures, records and forms.
Working knowledge of modern office procedures and related office information technology equipment, specialized tax software, and peripherals.
Skill in data entry in an automated environment and in the use of a computer, 10-key calculator, fax and copy machines and other equipment as needed in the performance of duties.
Skill in customer service excellence and collaborative conflict resolution.
Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.
Ability to accurately prepare and maintain records, files and reports in proper order for processing and easy retrieval.
Ability to communicate effectively in oral and written forms and to deal with the public in a tactful and courteous manner.
Ability to develop and maintain effective working relationships with supervisors, coworkers, taxpayers and the general public.
Willingness to work with and train new employees, if requested.
Desirable Education and Experience Graduation from high school and some experience in working with tax, real estate and/or collections operations; or an equivalent combination of education and experience.
Benefits
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurances)
Disability Insurance (Long-Term and Short-Term Disability) and more!
Retirement Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
NC401(k) The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 Deferred Compensation The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Special Separation Allowance The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
125 Flexible Benefit Plan Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
Health Care Spending Account – Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible health care expenses.
Dependent Care Spending Account – Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible dependent care expenses.
Direct Deposit Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
Leave Programs Vacation Leave For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.
Sick Leave For regular full-time County employees, sick leave accrues each pay cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Holidays The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
New Year’s Day
Martin Luther King, Jr. Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day and the day after
Three (3) days at Christmas
Military Leave Annual Training – Reserves and National Guard – Ten paid workdays per fiscal year. Active Duty – Reserves and National Guard – Ten paid workdays upon activation.
Civil Leave Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
Family Medical Leave Act Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
Other Programs Employee Assistance Program (EAP) The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work‑related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work‑related problems.
Wellness Center and Telemedicine We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part‑time employees. All full‑time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.
Equal Opportunity Statement Nash County is an Equal Opportunity Employer/Provider. In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;
fax: (202) 690-7442; or
email: program.intake@usda.gov
USDA is an equal opportunity provider, employer, and lender. #J-18808-Ljbffr