Customer Service Representative
DUO Broadband, Jamestown, KY, United States
Now taking applications!
Customer Service Representative Job Description General Summary Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The CSR will educate customers on Company products/services, packages, increased broadband speeds and advanced services and will positively promote and sell Company products/services. The CSR will perform assigned duties and provide quality customer service to external and internal customers. The CSR will assist with collecting and posting customer payments.
Essential Job Functions
Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by text, by email, or mail.
Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc.
Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.
Positively promote and sell Company products/services to new and existing customers.
Receive and process Service Orders.
Be attentive to IVR status and availability for customer calls.
Verify customer charges are correct on service order before closing to ensure correct billing to the customer.
Accept customer payments and post to the appropriate accounts when payment is received.
Set up and process automatic payments by ACH, Credit Card, E-Check or other auto pay options.
Effectively communicate and contribute to the team to promote an efficient and productive team environment.
Adhere to established company policies and procedures.
Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
Performs all other related duties as assigned by the Director of Business Operations.
#J-18808-Ljbffr
Customer Service Representative Job Description General Summary Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The CSR will educate customers on Company products/services, packages, increased broadband speeds and advanced services and will positively promote and sell Company products/services. The CSR will perform assigned duties and provide quality customer service to external and internal customers. The CSR will assist with collecting and posting customer payments.
Essential Job Functions
Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by text, by email, or mail.
Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc.
Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.
Positively promote and sell Company products/services to new and existing customers.
Receive and process Service Orders.
Be attentive to IVR status and availability for customer calls.
Verify customer charges are correct on service order before closing to ensure correct billing to the customer.
Accept customer payments and post to the appropriate accounts when payment is received.
Set up and process automatic payments by ACH, Credit Card, E-Check or other auto pay options.
Effectively communicate and contribute to the team to promote an efficient and productive team environment.
Adhere to established company policies and procedures.
Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
Performs all other related duties as assigned by the Director of Business Operations.
#J-18808-Ljbffr