Member Service Representative Lead
1st Community Credit Union, West Salem, WI, United States
Join Our Team as a Member Service Representative Lead
About Us
1st Community Credit Union is a growing, member-focused financial institution serving 14 counties across Western Wisconsin through three convenient branch locations. We're proud to be deeply rooted in the communities we serve and committed to creating a workplace where teamwork, balance, and purpose come together.
Why 1st Community Credit Union? We believe great service starts with a great team. That's why we prioritize a collaborative, supportive culture, encourage work/life balance, and empower our employees to make a meaningful difference for our members every day.
Position Member Service Representative Lead (Full-Time) Location:
West Salem Office | 40 hours per week
About the Role As the Member Service Representative Lead, you'll play a key role in the daily success of our West Salem branch. You'll lead by example, support your teammates, and help ensure our members receive exceptional service at every interaction.
In this role, you will:
Support and mentor Member Service Representatives through coaching, guidance, and on-the-job training
Act as a trusted resource for resolving complex or escalated member needs with professionalism and care
Assist members with opening accounts, processing transactions, and identifying products and services that best meet their financial goals
Contribute to a positive, team-oriented environment that reflects our values and commitment to service
What You Bring We're looking for someone who is enthusiastic about helping others and enjoys working in a collaborative setting. Ideal candidates will have:
Experience in a financial services, customer service, or sales-focused environment
A strong service mindset with the ability to build relationships and identify member needs
The confidence to support and guide others, whether through formal leadership experience or informal team support
A willingness to learn, grow, and take on new responsibilities
We Support Your Well-Being We offer a comprehensive benefits package designed to support you inside and outside of work, including:
Health, dental, and vision insurance
Voluntary coverage options (accident, critical illness, cancer)
401(k) plan with up to 5% employer match
Life insurance and long-term disability coverage
Paid holidays and educational reimbursement
Generous vacation, personal, and sick time
Our Culture & Values Our work is guided by the values of
Community, Communication, Courage, and Collaboration . We're committed to continuous improvement, professional development, and delivering a standout experience for every member we serve.
Why You'll Love Working Here At 1st Community Credit Union, you're not just taking a job - you're joining a mission. Your work will have real impact, strengthening our cooperative philosophy of
People Helping People . You'll be supported by a team that values your growth, respects your work/life balance, and celebrates your contributions. If you're looking for meaningful work, supportive colleagues, and opportunities to grow both professionally and personally, you'll find your place here. 1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.
Why 1st Community Credit Union? We believe great service starts with a great team. That's why we prioritize a collaborative, supportive culture, encourage work/life balance, and empower our employees to make a meaningful difference for our members every day.
Position Member Service Representative Lead (Full-Time) Location:
West Salem Office | 40 hours per week
About the Role As the Member Service Representative Lead, you'll play a key role in the daily success of our West Salem branch. You'll lead by example, support your teammates, and help ensure our members receive exceptional service at every interaction.
In this role, you will:
Support and mentor Member Service Representatives through coaching, guidance, and on-the-job training
Act as a trusted resource for resolving complex or escalated member needs with professionalism and care
Assist members with opening accounts, processing transactions, and identifying products and services that best meet their financial goals
Contribute to a positive, team-oriented environment that reflects our values and commitment to service
What You Bring We're looking for someone who is enthusiastic about helping others and enjoys working in a collaborative setting. Ideal candidates will have:
Experience in a financial services, customer service, or sales-focused environment
A strong service mindset with the ability to build relationships and identify member needs
The confidence to support and guide others, whether through formal leadership experience or informal team support
A willingness to learn, grow, and take on new responsibilities
We Support Your Well-Being We offer a comprehensive benefits package designed to support you inside and outside of work, including:
Health, dental, and vision insurance
Voluntary coverage options (accident, critical illness, cancer)
401(k) plan with up to 5% employer match
Life insurance and long-term disability coverage
Paid holidays and educational reimbursement
Generous vacation, personal, and sick time
Our Culture & Values Our work is guided by the values of
Community, Communication, Courage, and Collaboration . We're committed to continuous improvement, professional development, and delivering a standout experience for every member we serve.
Why You'll Love Working Here At 1st Community Credit Union, you're not just taking a job - you're joining a mission. Your work will have real impact, strengthening our cooperative philosophy of
People Helping People . You'll be supported by a team that values your growth, respects your work/life balance, and celebrates your contributions. If you're looking for meaningful work, supportive colleagues, and opportunities to grow both professionally and personally, you'll find your place here. 1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.