Customer Experience Representative
Alinabal, LLC, Milford, CT, United States
Position Title
Customer Experience Representative (CER)
Employment Type Temporary to Permanent
Position Summary Customer Experience Representatives help Alinabal promote company awareness, establish and build strong client relationships with an assigned account base, and provide assistance to field sales and internal personnel. The CER plays a critical role and has the primary responsibility of reviewing orders for accuracy, coordinating order entry activities, and providing necessary information to various internal departments to ensure a premium customer experience.
Responsibilities
Promote Alinabal services to new and existing assigned customers
Responsible for providing assistance to field sales and internal personnel
Handle day‑to‑day activities of the assigned account list and serve as liaison between customer, quality, engineering, and manufacturing departments
Generate quotes, coordinate order entry, and communicate order requirements to appropriate personnel
Work to expedite orders to ensure product delivery on time for customers’ needs
Establish and build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues to ensure a positive scorecard
Perform customer service and account maintenance duties for customers, including scorecard and portal management
Review orders for accuracy, coordinate order entry activity, and provide necessary information to various internal departments and external customers
Coordinate customer quote activity within the organization and maintain CRM database
Prepare and present customer quotations and proposals directly to customers or in conjunction with field sales representatives
Monitor account activity, analyze overall account performance, and provide sales forecasts
Occasional travel to customer locations may be required (+/-10%)
Work with the SVP of Sales, Marketing, and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
Competencies
Curiosity, competitive, collaborative, coachable
Knowledge of technical and mechanical aspects of products and services
Knowledge of pricing strategies and negotiation techniques
Proficient in MS Office, CRM, Teams
Excellent communication skills both virtually and in person
Excellent organizational abilities to work effectively on multiple projects in parallel
Problem‑solving aptitude and ability to think on your feet
Knowledge of factory production and engineered solutions a plus
Previous business and sales experience in manufacturing environment preferable
Experience and Education Required Proven experience in customer service related field with a strong “customer first” emphasis. 5+ years of customer service with BS/BA in a related field preferred.
Work Environment Manufacturing floor with exposure to industrial equipment, noise, and varying temperatures.
Schedule Full‑time, Monday to Friday, with overtime required as needed.
Travel Minimal travel may be required for inter‑facility coordination.
ADA Compliance Alinabal is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Employees who require accommodations or have work restrictions will be supported through an interactive process to ensure safe and effective performance of essential job functions.
Additional Notes The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer Alinabal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Required Skills
Customer Service
Inside Sales
Excellent Communication Skills
Machines & Technologies You'll Use
ERP Software
#J-18808-Ljbffr
Employment Type Temporary to Permanent
Position Summary Customer Experience Representatives help Alinabal promote company awareness, establish and build strong client relationships with an assigned account base, and provide assistance to field sales and internal personnel. The CER plays a critical role and has the primary responsibility of reviewing orders for accuracy, coordinating order entry activities, and providing necessary information to various internal departments to ensure a premium customer experience.
Responsibilities
Promote Alinabal services to new and existing assigned customers
Responsible for providing assistance to field sales and internal personnel
Handle day‑to‑day activities of the assigned account list and serve as liaison between customer, quality, engineering, and manufacturing departments
Generate quotes, coordinate order entry, and communicate order requirements to appropriate personnel
Work to expedite orders to ensure product delivery on time for customers’ needs
Establish and build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues to ensure a positive scorecard
Perform customer service and account maintenance duties for customers, including scorecard and portal management
Review orders for accuracy, coordinate order entry activity, and provide necessary information to various internal departments and external customers
Coordinate customer quote activity within the organization and maintain CRM database
Prepare and present customer quotations and proposals directly to customers or in conjunction with field sales representatives
Monitor account activity, analyze overall account performance, and provide sales forecasts
Occasional travel to customer locations may be required (+/-10%)
Work with the SVP of Sales, Marketing, and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
Competencies
Curiosity, competitive, collaborative, coachable
Knowledge of technical and mechanical aspects of products and services
Knowledge of pricing strategies and negotiation techniques
Proficient in MS Office, CRM, Teams
Excellent communication skills both virtually and in person
Excellent organizational abilities to work effectively on multiple projects in parallel
Problem‑solving aptitude and ability to think on your feet
Knowledge of factory production and engineered solutions a plus
Previous business and sales experience in manufacturing environment preferable
Experience and Education Required Proven experience in customer service related field with a strong “customer first” emphasis. 5+ years of customer service with BS/BA in a related field preferred.
Work Environment Manufacturing floor with exposure to industrial equipment, noise, and varying temperatures.
Schedule Full‑time, Monday to Friday, with overtime required as needed.
Travel Minimal travel may be required for inter‑facility coordination.
ADA Compliance Alinabal is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Employees who require accommodations or have work restrictions will be supported through an interactive process to ensure safe and effective performance of essential job functions.
Additional Notes The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer Alinabal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Required Skills
Customer Service
Inside Sales
Excellent Communication Skills
Machines & Technologies You'll Use
ERP Software
#J-18808-Ljbffr