Senior Client Relationship Manager
Societe Generale, New York, NY, United States
Reference
Reference 260004JE
Responsibilities Global Transaction & Payment Services (GTPS) includes Cash Clearing Services (BAN), Payment & Cash Management (PCM), Trade Services (TRA), and Societe Generale Factoring (SGF), as well as the FX services associated with these activities.
With over 6,000 specialists in more than 50 countries, GTPS is a strategic business line for Société Générale, offering clients the expertise of a large international banking group along with multi‑year experience.
GTPS/BAN "Cash Clearing & Correspondent Banking" is the global business line responsible for marketing the Transaction Banking – Cash & Trade – products of the SG Group to banks. These services notably include:
Cash: account management, international transfers, clearing, and foreign exchange related to payments
Trade: operations for securing and financing international trade.
As a market leader in France and among the top three players globally, Société Générale continues to develop this business with strong growth momentum, supported by the Group.
To expand the business, bank clients are managed by Client Relationship Managers based in Paris or abroad, covering several countries and required to travel frequently to nurture relationships. They are supported by Assistant Relationship Managers (ARM).
Required Profile Based in New York, the Relationship Manager is responsible for managing commercial relationships with two portfolios of banks and financial institutions, with a focus on development and growth:
Portfolio of SG internal entities: USD Cash Clearing Services for SG Affiliates (Self‑Clearing)
Portfolio of 3rd‑party banks: Non‑USD Cash Clearing and Trade Finance Services for U.S. and Canadian banks
The incumbent implements the commercial policy for their geographic area within their portfolio, aiming to acquire new clients and increase revenue from existing clients by promoting the Business Line’s products. They manage, exploit, and grow the portfolio, focusing on profitability and risk control.
Help manage and build strong GTPS client relationships to encourage NBI growth.
Develop the commercial strategy of the portfolio taking into account GTPS/BAN guidelines and yearly objectives.
Support growth by managing relationships with existing clients through regular contacts, and solicit new clients through business development initiatives, promoting SG’s Cash Clearing services (account maintenance, EUR and multi‑currency clearing, FX linked to payments services, API‑based solutions, cheque collections, etc.).
Maintain a positive sales environment through education of SG products and services.
Follow up regularly with head office on targeted objectives (revenues and volumes) and take necessary action to ensure targets are met or exceeded.
Team Lead
Manage a team of junior relationship managers within GTPS/BAN Front Office.
Define their objectives and provide ongoing guidance toward achieving GTPS/BAN strategy.
Represent GTPS/BAN Cash Clearing Desk in various committees and working groups as necessary.
Support GTPS/NY initiatives, projects and agenda.
Enhance payment processes and client experience by contributing to initiatives addressing product/service issues and client needs escalation to relevant internal parties (Compliance, ITEC, OPER, etc.).
Represent GTPS/BAN NY in any call or forum as needed.
Sales & Relationship Management
Help manage and build strong GTPS client relationships to encourage NBI growth.
Develop the commercial strategy of the portfolio in line with GTPS/BAN guidelines and objectives.
Support growth by managing relationships with existing clients, soliciting new clients through business development initiatives, and promoting SG’s Cash Clearing services.
Increase business line NBI through review and re‑organisation of client relationships, adjusting terms and conditions.
Work with GTPS/BAN teams to prepare client pitch books, respond to RFIs and RFPs, and create marketing and sales material.
Gain an in‑depth understanding of clients’ organizations and needs in Cash Clearing.
Originate and structure Trade Finance transactions: credit and compliance approval, coordination with internal partners (GLBA/FIG, GLBA/CRE, GLBA/NAT/TCF, RISQ/CIB, TRA DESKS, SGRF, AFMO & EURO subsidiaries, CPLE, LEGAL, Back Office) and external partners (banks, private insurers with TRA/ING, multilaterals, etc.).
Facilitate transactions in coordination with requestors, contribute to sizing and adapting credit lines based on business potential and market conditions.
Be fully familiar with the business line products and services offerings and strategies.
Keep business line management informed of local market conditions and competition studies in the scope of Cash Clearing activities (ecosystem, trends, pricing, etc.).
Identify cross‑selling opportunities with other SG entities and work with GTPS partners to ensure clients are supported across all businesses.
Attend and manage client meetings independently, ensuring solutions delivery with specialized BAN teams and following up action points.
Align business reviews with the Financial Institution Group coverage (GLBA/FIG).
Coordinate new client onboarding with BAN teams, keeping clients updated.
Handle customer inquiries promptly and provide primary support for banks in North America.
Deliver excellent customer care experience and act as primary contact for U.S. partner banks, reviewing changes or concerns with the network.
Risk Management & Governance
Act as the first line of defence (LOD1), integrating compliance aspects into commercial discussions using KYC, AML, and credit risk reviews.
Collaborate with the Compliance department to review client activities, update client files, resolve client issues, and conduct monthly metric analysis.
Serve as the main stakeholder in the Correspondent Banking Committee, providing agenda items and presenting the business.
Review and assess client intraday liquidity needs; ensure timely renewal of overdraft lines.
Review and approve monthly billing and overdraft statements.
Perform permanent supervision controls and written supervisory procedures (WSPs).
Contribute to deliverables from internal and external inspections; ensure business follows U.S. rules, regulations, and internal group policy.
Work closely with external regulators/auditors during examinations.
Enhance payment processes and client experience by addressing product/service issues and client needs escalation to relevant internal parties (Compliance, GBTO, etc.).
Travel is expected within the covered geographic area.
Comply with all risk and regulatory obligations where relevant.
Act within agreed risk limits (credit, market, etc.) and adhere to internal policies and company standards.
Qualifications
Minimum 10 years of experience in Payments and Transaction Banking Services.
Expertise in domestic and cross‑border payments correspondent banking and bank guarantees.
Knowledge of credit analysis and profitability (RAROC, RWA, etc.).
Ability to work in an international environment and adapt to local specificities.
Banking industry experience and knowledge of SWIFT and payment channels is required.
Ability to drive business and deliver strong results.
Reliable, competent, and service‑oriented team worker experienced in sales and marketing strategy.
Demonstrated ability to work in diverse businesses under many different organizational conditions.
Achieve high level of customer satisfaction.
Build positive and collaborative working relationships.
Excellent verbal, written, and email communication skills.
Take ownership of tasks and deliver quality results in a timely manner.
Organise and prioritise tasks efficiently.
Proficiency in IT tools and Microsoft Office (Excel, PowerPoint, Word).
Business Insight Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please let our recruiters know.
Our Culture At Societe Generale, we live by our four core values of commitment, responsibility, team spirit, and innovation. We are engaged, act ethically, and focus our talent and energy on collective success. We experiment and propose new ideas, maximizing our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our culture and conduct initiatives, please visit this link https://americas.societegenerale.com/en/careers/get-know-culture/
Diversity, Inclusion & Belonging (DIB) Our DIB mission: recruit, develop, retain and advance a talented workforce that is united in leveraging our talent and further developing an inclusive environment that enhances our competitive position and delivers innovative solutions to our clients. For more information about our DIB initiatives, please visit this link https://americas.societegenerale.com/en/careers/get-know-diversity/
Compensation Base salary range does not include overtime pay, bonus, or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package: 401(k) plan with company match, medical/dental/vision, and benefits for fertility, wellness, student loans, and commuters.
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Responsibilities Global Transaction & Payment Services (GTPS) includes Cash Clearing Services (BAN), Payment & Cash Management (PCM), Trade Services (TRA), and Societe Generale Factoring (SGF), as well as the FX services associated with these activities.
With over 6,000 specialists in more than 50 countries, GTPS is a strategic business line for Société Générale, offering clients the expertise of a large international banking group along with multi‑year experience.
GTPS/BAN "Cash Clearing & Correspondent Banking" is the global business line responsible for marketing the Transaction Banking – Cash & Trade – products of the SG Group to banks. These services notably include:
Cash: account management, international transfers, clearing, and foreign exchange related to payments
Trade: operations for securing and financing international trade.
As a market leader in France and among the top three players globally, Société Générale continues to develop this business with strong growth momentum, supported by the Group.
To expand the business, bank clients are managed by Client Relationship Managers based in Paris or abroad, covering several countries and required to travel frequently to nurture relationships. They are supported by Assistant Relationship Managers (ARM).
Required Profile Based in New York, the Relationship Manager is responsible for managing commercial relationships with two portfolios of banks and financial institutions, with a focus on development and growth:
Portfolio of SG internal entities: USD Cash Clearing Services for SG Affiliates (Self‑Clearing)
Portfolio of 3rd‑party banks: Non‑USD Cash Clearing and Trade Finance Services for U.S. and Canadian banks
The incumbent implements the commercial policy for their geographic area within their portfolio, aiming to acquire new clients and increase revenue from existing clients by promoting the Business Line’s products. They manage, exploit, and grow the portfolio, focusing on profitability and risk control.
Help manage and build strong GTPS client relationships to encourage NBI growth.
Develop the commercial strategy of the portfolio taking into account GTPS/BAN guidelines and yearly objectives.
Support growth by managing relationships with existing clients through regular contacts, and solicit new clients through business development initiatives, promoting SG’s Cash Clearing services (account maintenance, EUR and multi‑currency clearing, FX linked to payments services, API‑based solutions, cheque collections, etc.).
Maintain a positive sales environment through education of SG products and services.
Follow up regularly with head office on targeted objectives (revenues and volumes) and take necessary action to ensure targets are met or exceeded.
Team Lead
Manage a team of junior relationship managers within GTPS/BAN Front Office.
Define their objectives and provide ongoing guidance toward achieving GTPS/BAN strategy.
Represent GTPS/BAN Cash Clearing Desk in various committees and working groups as necessary.
Support GTPS/NY initiatives, projects and agenda.
Enhance payment processes and client experience by contributing to initiatives addressing product/service issues and client needs escalation to relevant internal parties (Compliance, ITEC, OPER, etc.).
Represent GTPS/BAN NY in any call or forum as needed.
Sales & Relationship Management
Help manage and build strong GTPS client relationships to encourage NBI growth.
Develop the commercial strategy of the portfolio in line with GTPS/BAN guidelines and objectives.
Support growth by managing relationships with existing clients, soliciting new clients through business development initiatives, and promoting SG’s Cash Clearing services.
Increase business line NBI through review and re‑organisation of client relationships, adjusting terms and conditions.
Work with GTPS/BAN teams to prepare client pitch books, respond to RFIs and RFPs, and create marketing and sales material.
Gain an in‑depth understanding of clients’ organizations and needs in Cash Clearing.
Originate and structure Trade Finance transactions: credit and compliance approval, coordination with internal partners (GLBA/FIG, GLBA/CRE, GLBA/NAT/TCF, RISQ/CIB, TRA DESKS, SGRF, AFMO & EURO subsidiaries, CPLE, LEGAL, Back Office) and external partners (banks, private insurers with TRA/ING, multilaterals, etc.).
Facilitate transactions in coordination with requestors, contribute to sizing and adapting credit lines based on business potential and market conditions.
Be fully familiar with the business line products and services offerings and strategies.
Keep business line management informed of local market conditions and competition studies in the scope of Cash Clearing activities (ecosystem, trends, pricing, etc.).
Identify cross‑selling opportunities with other SG entities and work with GTPS partners to ensure clients are supported across all businesses.
Attend and manage client meetings independently, ensuring solutions delivery with specialized BAN teams and following up action points.
Align business reviews with the Financial Institution Group coverage (GLBA/FIG).
Coordinate new client onboarding with BAN teams, keeping clients updated.
Handle customer inquiries promptly and provide primary support for banks in North America.
Deliver excellent customer care experience and act as primary contact for U.S. partner banks, reviewing changes or concerns with the network.
Risk Management & Governance
Act as the first line of defence (LOD1), integrating compliance aspects into commercial discussions using KYC, AML, and credit risk reviews.
Collaborate with the Compliance department to review client activities, update client files, resolve client issues, and conduct monthly metric analysis.
Serve as the main stakeholder in the Correspondent Banking Committee, providing agenda items and presenting the business.
Review and assess client intraday liquidity needs; ensure timely renewal of overdraft lines.
Review and approve monthly billing and overdraft statements.
Perform permanent supervision controls and written supervisory procedures (WSPs).
Contribute to deliverables from internal and external inspections; ensure business follows U.S. rules, regulations, and internal group policy.
Work closely with external regulators/auditors during examinations.
Enhance payment processes and client experience by addressing product/service issues and client needs escalation to relevant internal parties (Compliance, GBTO, etc.).
Travel is expected within the covered geographic area.
Comply with all risk and regulatory obligations where relevant.
Act within agreed risk limits (credit, market, etc.) and adhere to internal policies and company standards.
Qualifications
Minimum 10 years of experience in Payments and Transaction Banking Services.
Expertise in domestic and cross‑border payments correspondent banking and bank guarantees.
Knowledge of credit analysis and profitability (RAROC, RWA, etc.).
Ability to work in an international environment and adapt to local specificities.
Banking industry experience and knowledge of SWIFT and payment channels is required.
Ability to drive business and deliver strong results.
Reliable, competent, and service‑oriented team worker experienced in sales and marketing strategy.
Demonstrated ability to work in diverse businesses under many different organizational conditions.
Achieve high level of customer satisfaction.
Build positive and collaborative working relationships.
Excellent verbal, written, and email communication skills.
Take ownership of tasks and deliver quality results in a timely manner.
Organise and prioritise tasks efficiently.
Proficiency in IT tools and Microsoft Office (Excel, PowerPoint, Word).
Business Insight Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please let our recruiters know.
Our Culture At Societe Generale, we live by our four core values of commitment, responsibility, team spirit, and innovation. We are engaged, act ethically, and focus our talent and energy on collective success. We experiment and propose new ideas, maximizing our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our culture and conduct initiatives, please visit this link https://americas.societegenerale.com/en/careers/get-know-culture/
Diversity, Inclusion & Belonging (DIB) Our DIB mission: recruit, develop, retain and advance a talented workforce that is united in leveraging our talent and further developing an inclusive environment that enhances our competitive position and delivers innovative solutions to our clients. For more information about our DIB initiatives, please visit this link https://americas.societegenerale.com/en/careers/get-know-diversity/
Compensation Base salary range does not include overtime pay, bonus, or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package: 401(k) plan with company match, medical/dental/vision, and benefits for fertility, wellness, student loans, and commuters.
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