1st Assistant Golf Professional
Invited Clubs, Akron, OH, United States
1st Assistant Golf Professional – Silver Lake Country Club, Silver Lake, OH
Ready to join a dynamic company in the hospitality and service industry? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our clubs offer first‑class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non‑exempt golf staff, fostering a collaborative and high‑performing team environment, managing the pro‑shop’s merchandising, and handling all golf‑related activities while maintaining adherence to company policies and operational standards. The position plays a crucial role in enhancing member engagement and satisfaction through effective leadership and operational excellence.
Day‑to‑Day Responsibilities
Train and lead golf and pro‑shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
Conduct performance evaluations for golf, pro‑shop, and outside services staff, providing constructive feedback and actionable recommendations for compensation, career advancement, and training opportunities.
Address personnel matters by determining appropriate actions such as counseling, written warnings, suspension, or termination in coordination with HR and management.
Develop and oversee work schedules to optimize staffing for golf operations, the pro‑shop, outside services, and the club’s repair business; recruit and hire qualified personnel to uphold a high standard of member service.
Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests.
Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations.
Oversee all golf operations, including the pro‑shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests.
Manage the financial performance of pro‑shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies.
Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales while efficiently fulfilling member orders.
Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness.
Foster strong member relationships by actively promoting golf programs and engaging in community‑building activities, including participating in events and playing golf to support player development.
Guide staff in delivering high‑quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction.
Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery.
Qualifications Required
High school diploma, GED, or equivalent.
Preferred
Completion of PGA certification, highly preferred (minimum level 2).
Strong customer service experience with extensive knowledge of golf fundamentals.
Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
Commitment to upholding the highest level of ethical work standards.
Benefits While not all roles at Invited are full‑time, full‑time team members have access to a comprehensive benefits package that includes:
Medical, dental, and vision coverage.
Life insurance.
Short‑term and long‑term disability insurance.
401(k) retirement savings plan.
Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members).
Want to learn more? Visit
www.invitedbenefits.com
for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.
Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer.
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr
Job Summary The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non‑exempt golf staff, fostering a collaborative and high‑performing team environment, managing the pro‑shop’s merchandising, and handling all golf‑related activities while maintaining adherence to company policies and operational standards. The position plays a crucial role in enhancing member engagement and satisfaction through effective leadership and operational excellence.
Day‑to‑Day Responsibilities
Train and lead golf and pro‑shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
Conduct performance evaluations for golf, pro‑shop, and outside services staff, providing constructive feedback and actionable recommendations for compensation, career advancement, and training opportunities.
Address personnel matters by determining appropriate actions such as counseling, written warnings, suspension, or termination in coordination with HR and management.
Develop and oversee work schedules to optimize staffing for golf operations, the pro‑shop, outside services, and the club’s repair business; recruit and hire qualified personnel to uphold a high standard of member service.
Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests.
Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations.
Oversee all golf operations, including the pro‑shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests.
Manage the financial performance of pro‑shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies.
Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales while efficiently fulfilling member orders.
Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness.
Foster strong member relationships by actively promoting golf programs and engaging in community‑building activities, including participating in events and playing golf to support player development.
Guide staff in delivering high‑quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction.
Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery.
Qualifications Required
High school diploma, GED, or equivalent.
Preferred
Completion of PGA certification, highly preferred (minimum level 2).
Strong customer service experience with extensive knowledge of golf fundamentals.
Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
Commitment to upholding the highest level of ethical work standards.
Benefits While not all roles at Invited are full‑time, full‑time team members have access to a comprehensive benefits package that includes:
Medical, dental, and vision coverage.
Life insurance.
Short‑term and long‑term disability insurance.
401(k) retirement savings plan.
Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members).
Want to learn more? Visit
www.invitedbenefits.com
for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.
Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer.
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr