Account Manager
eTeam, Nashville, TN, United States
Employment type :
Full-time
eTeam is seeking a dedicated Client Liaison to manage a large, high-volume staffing account in the Nashville Metropolitan Area. This role serves as the operational owner of the account, overseeing service execution, issue prevention, and operational discipline across multiple client facilities.
This is a hybrid position, requiring approximately 50% onsite presence and 50% remote work.
The Client Liaison centralizes accountability for all operational matters, ensuring service consistency, proactive risk management, and seamless communication.
By managing day-to-day operational execution, this role enables senior leadership to focus on strategic growth and client relationship expansion.
Key Responsibilities: Operational Ownership
Oversee daily account operations across multiple facilities
Ensure service consistency and operational discipline
Take full ownership of escalations and drive timely resolution
Maintain visibility into high-volume staffing activities
Proactively identify staffing, service, and execution risks
Implement preventive measures to avoid recurring operational issues
Monitor account health and ensure operational stability
Single Point of Contact (SPOC)
Serve as the primary operational contact for client escalations
Manage contractor and employee operational inquiries
Oversee billing accuracy, documentation, and follow-through
Track issues to closure and ensure accountability
Leadership Support
Filter and manage day-to-day operational matters
Escalate only critical exceptions to senior leadership
Reduce operational noise and administrative burden
Why This Role Matters
Prevents costly operational disruptions through early intervention
Provides a single accountable owner for service, billing, and operational execution
Reduces time spent by leadership and shared services on issue resolution
Improves billing accuracy and reduces rework
Protects revenue and margin while enabling scalable growth
Measures of Success
Reduction in operational escalations and unresolved issues
Faster issue resolution and improved first-contact resolution
Increased billing accuracy and reduced rework
Reclaimed leadership time for strategic initiatives
Stable, predictable operations across all facilities
Strong operational leadership and problem-solving skills
Experience managing high-volume staffing or workforce solutions accounts
Exceptional communication and stakeholder management abilities
Ability to multitask across multiple facilities and priorities
Detail-oriented with strong process and documentation discipline
#J-18808-Ljbffr
Full-time
eTeam is seeking a dedicated Client Liaison to manage a large, high-volume staffing account in the Nashville Metropolitan Area. This role serves as the operational owner of the account, overseeing service execution, issue prevention, and operational discipline across multiple client facilities.
This is a hybrid position, requiring approximately 50% onsite presence and 50% remote work.
The Client Liaison centralizes accountability for all operational matters, ensuring service consistency, proactive risk management, and seamless communication.
By managing day-to-day operational execution, this role enables senior leadership to focus on strategic growth and client relationship expansion.
Key Responsibilities: Operational Ownership
Oversee daily account operations across multiple facilities
Ensure service consistency and operational discipline
Take full ownership of escalations and drive timely resolution
Maintain visibility into high-volume staffing activities
Proactively identify staffing, service, and execution risks
Implement preventive measures to avoid recurring operational issues
Monitor account health and ensure operational stability
Single Point of Contact (SPOC)
Serve as the primary operational contact for client escalations
Manage contractor and employee operational inquiries
Oversee billing accuracy, documentation, and follow-through
Track issues to closure and ensure accountability
Leadership Support
Filter and manage day-to-day operational matters
Escalate only critical exceptions to senior leadership
Reduce operational noise and administrative burden
Why This Role Matters
Prevents costly operational disruptions through early intervention
Provides a single accountable owner for service, billing, and operational execution
Reduces time spent by leadership and shared services on issue resolution
Improves billing accuracy and reduces rework
Protects revenue and margin while enabling scalable growth
Measures of Success
Reduction in operational escalations and unresolved issues
Faster issue resolution and improved first-contact resolution
Increased billing accuracy and reduced rework
Reclaimed leadership time for strategic initiatives
Stable, predictable operations across all facilities
Strong operational leadership and problem-solving skills
Experience managing high-volume staffing or workforce solutions accounts
Exceptional communication and stakeholder management abilities
Ability to multitask across multiple facilities and priorities
Detail-oriented with strong process and documentation discipline
#J-18808-Ljbffr