Customer Experience Representative
Gastite, Portland, TN, United States
Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Primary Responsibilities
Will be responsible for responding to all customer requests and questions regarding products and account information in a timely and professional manner via telephone or computer Prepare, process, review, and monitor various documents, including customer orders and shipments Prepare quotes and recommend products based on customer needs Informs customer of unit prices, shipping date, and follows up on orders to ensure delivery by the specified date Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or delayed shipments Build and sustain positive relationships with external sales agencies and customers through open communication and exceeding expectations Operate in a team environment to achieve departmental and personal goals and assist others with their goals Compile and submit requests for RMA’s/credits for the customers Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and following up with customers to ensure satisfaction and/or escalating when required Conduct outbound sales calls and emails to target prospects to generate new business opportunities Build and maintain strong relationships with existing and potential customers through regular follow-ups and proactive communication Develop a comprehensive understanding of our product lines and provide recommendations to meet the customer needs Other duties as assigned Meet all safety requirements Skills Required
Strong interpersonal, organizational, research, and analytical skills Excellent written, interpersonal, and verbal communication skills with attention to listening and details Self-starter motivated to achieve goals and overcome challenges Excels at time management and prioritizing tasks Knowledge and experience with MRP systems is a plus Education & Experience preferred
A minimum of 3 years of previous customer service or sales experience This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.
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Will be responsible for responding to all customer requests and questions regarding products and account information in a timely and professional manner via telephone or computer Prepare, process, review, and monitor various documents, including customer orders and shipments Prepare quotes and recommend products based on customer needs Informs customer of unit prices, shipping date, and follows up on orders to ensure delivery by the specified date Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or delayed shipments Build and sustain positive relationships with external sales agencies and customers through open communication and exceeding expectations Operate in a team environment to achieve departmental and personal goals and assist others with their goals Compile and submit requests for RMA’s/credits for the customers Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and following up with customers to ensure satisfaction and/or escalating when required Conduct outbound sales calls and emails to target prospects to generate new business opportunities Build and maintain strong relationships with existing and potential customers through regular follow-ups and proactive communication Develop a comprehensive understanding of our product lines and provide recommendations to meet the customer needs Other duties as assigned Meet all safety requirements Skills Required
Strong interpersonal, organizational, research, and analytical skills Excellent written, interpersonal, and verbal communication skills with attention to listening and details Self-starter motivated to achieve goals and overcome challenges Excels at time management and prioritizing tasks Knowledge and experience with MRP systems is a plus Education & Experience preferred
A minimum of 3 years of previous customer service or sales experience This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.
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