Sales Support Coordinator
First American, Syracuse, NY, United States
Who We Are
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do Provides a wide range of cross functional support for Sales and Underwriting to include but not limited to administrative and clerical support, customer service, training & education, marketing activities and recordkeeping/reporting.
Has solid understanding of functional tasks. Assistance may be required from more experienced team members and will vary depending on task complexity. Work may be reviewed for new or more complex tasks.
What You'll Do Administrative/Clerical Support
Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
Scheduling/Travel arrangements
Expense reports
May support sales representatives in account servicing
Customer Service
Assists in customer service functions.
Acts as the team’s resource and subject matter expert to answer questions and resolve issues
Record Keeping & Reporting
Prepares and reviews sales contracts, agreements, proposals and presentations
Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
Marketing/Social Media/Event Planning
May coordinate the workflow of marketing-related requests
Creates and distributes marketing materials such as flyers and brochures
Updates social media and assists in tradeshow or event preparations
Training & Education
Participates in and conducts training programs within a functional area or unit, typically in a production environment
May train an internal or external audience individually or in a group setting
Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
Coordinates and executes educational and training events. Assists in resourcing and logistics
Other duties as assigned
What You'll Bring
High School diploma or equivalent
1-3 years of experience
Working knowledge of fundamental concepts, practices and procedures of the sales department/field
Familiarity with sales database systems or software such as Salesforce
Good listening, verbal and written communication skills
Good customer service skillsEstablishes effective working relationships at the work group level
Good organizational skills with the ability to multi-task, prioritize and follow up
Proficient in Microsoft Word, Excel and PowerPoint
Pay Range: $22.16 - $29.56 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
#J-18808-Ljbffr
What We Do Provides a wide range of cross functional support for Sales and Underwriting to include but not limited to administrative and clerical support, customer service, training & education, marketing activities and recordkeeping/reporting.
Has solid understanding of functional tasks. Assistance may be required from more experienced team members and will vary depending on task complexity. Work may be reviewed for new or more complex tasks.
What You'll Do Administrative/Clerical Support
Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
Scheduling/Travel arrangements
Expense reports
May support sales representatives in account servicing
Customer Service
Assists in customer service functions.
Acts as the team’s resource and subject matter expert to answer questions and resolve issues
Record Keeping & Reporting
Prepares and reviews sales contracts, agreements, proposals and presentations
Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
Marketing/Social Media/Event Planning
May coordinate the workflow of marketing-related requests
Creates and distributes marketing materials such as flyers and brochures
Updates social media and assists in tradeshow or event preparations
Training & Education
Participates in and conducts training programs within a functional area or unit, typically in a production environment
May train an internal or external audience individually or in a group setting
Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
Coordinates and executes educational and training events. Assists in resourcing and logistics
Other duties as assigned
What You'll Bring
High School diploma or equivalent
1-3 years of experience
Working knowledge of fundamental concepts, practices and procedures of the sales department/field
Familiarity with sales database systems or software such as Salesforce
Good listening, verbal and written communication skills
Good customer service skillsEstablishes effective working relationships at the work group level
Good organizational skills with the ability to multi-task, prioritize and follow up
Proficient in Microsoft Word, Excel and PowerPoint
Pay Range: $22.16 - $29.56 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
#J-18808-Ljbffr