Account Specialist
Apex Water and Process, Indianapolis, IN, United States
Account Specialist
Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem‑solving, so they can focus on running safe, efficient, and sustainable operations. We’re a fast‑growing company with a vibrant, team‑oriented culture, committed to delivering exceptional customer service and fostering long‑term partnerships. At Apex, you’ll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full‑time team member, you’ll start accruing paid time off from day one!
Job Summary The primary function of the Account Specialist position is to support the maintenance and growth of the Company’s business within assigned customer accounts. In this role, the Account Specialist will develop technical knowledge of water treatment programs while working alongside experienced water treatment professionals and learning through hands‑on training and mentorship. As their knowledge and experience grows, the Account Specialist will increasingly partner with customers to recommend solutions, support account growth, and contribute to new sales efforts, with the potential to progress into an Account Manager role.
Essential Job Responsibilities
Serve existing customer base and grow territory with the help of the leadership team
Develop account management responsibilities as a territory is developed
Interact with site personnel in various departments to sell and support Company’s water treatment products and services for boiler, cooling, RO, process, and drinking water systems at numerous customer locations in a number of industries
Work onsite at customer locations to provide routine, day‑to‑day service to determine water treatment program is operating within optimal ranges
Assist with chemical feed systems
Participate in delivery, installation, commissioning and repair of systems at customer sites
Develop the ability to manage and place orders, track inventory and usage of product at each customer site and serve as the general face of the Company to assigned customer base
Deliver value to customer base by participating and aiding in routine service and business reviews, as clear and consistent communication with customers is a key component of the Company’s culture
Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
Develop professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company’s continuous online training and mentorship opportunities
Local travel is expected and ongoing, including approximately 5% of travel outside of assigned region, which will involve overnight stays
Keep vehicle in good operating condition and keep up with recommended maintenance as needed
Participate in customer‑facing seminars
Participate in quarterly team meetings
Adhere to and support all safety policies and guidelines
Perform other duties as assigned
Required Qualifications
High school diploma or equivalent
Technical/analytical aptitude
Strong verbal and written communication skills
Ability to work well as part of a team and exhibit leadership skills
Advanced problem‑solving skills
Ability to learn and possess knowledge of Company product portfolio and application uses
Ability to work with minimal supervision
Ability to learn new operating systems
Microsoft Office (Word, Excel and PowerPoint) or equivalent skills
Valid driver’s license and willingness to abide by Company standards for operating motor vehicle
Be able to physically provide service at customer facilities within a wide range of environments
Must attend Company’s required safety trainings
Preferred Qualifications
Bachelor’s degree in Chemistry, Chemical Engineering, or related field
Past experience in technical sales and/or service in industrial water treatment or specialty chemical industry
Equal Opportunity Employment Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class. An offer of employment at Apex Water and Process is subject to a pre‑employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Job Summary The primary function of the Account Specialist position is to support the maintenance and growth of the Company’s business within assigned customer accounts. In this role, the Account Specialist will develop technical knowledge of water treatment programs while working alongside experienced water treatment professionals and learning through hands‑on training and mentorship. As their knowledge and experience grows, the Account Specialist will increasingly partner with customers to recommend solutions, support account growth, and contribute to new sales efforts, with the potential to progress into an Account Manager role.
Essential Job Responsibilities
Serve existing customer base and grow territory with the help of the leadership team
Develop account management responsibilities as a territory is developed
Interact with site personnel in various departments to sell and support Company’s water treatment products and services for boiler, cooling, RO, process, and drinking water systems at numerous customer locations in a number of industries
Work onsite at customer locations to provide routine, day‑to‑day service to determine water treatment program is operating within optimal ranges
Assist with chemical feed systems
Participate in delivery, installation, commissioning and repair of systems at customer sites
Develop the ability to manage and place orders, track inventory and usage of product at each customer site and serve as the general face of the Company to assigned customer base
Deliver value to customer base by participating and aiding in routine service and business reviews, as clear and consistent communication with customers is a key component of the Company’s culture
Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
Develop professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company’s continuous online training and mentorship opportunities
Local travel is expected and ongoing, including approximately 5% of travel outside of assigned region, which will involve overnight stays
Keep vehicle in good operating condition and keep up with recommended maintenance as needed
Participate in customer‑facing seminars
Participate in quarterly team meetings
Adhere to and support all safety policies and guidelines
Perform other duties as assigned
Required Qualifications
High school diploma or equivalent
Technical/analytical aptitude
Strong verbal and written communication skills
Ability to work well as part of a team and exhibit leadership skills
Advanced problem‑solving skills
Ability to learn and possess knowledge of Company product portfolio and application uses
Ability to work with minimal supervision
Ability to learn new operating systems
Microsoft Office (Word, Excel and PowerPoint) or equivalent skills
Valid driver’s license and willingness to abide by Company standards for operating motor vehicle
Be able to physically provide service at customer facilities within a wide range of environments
Must attend Company’s required safety trainings
Preferred Qualifications
Bachelor’s degree in Chemistry, Chemical Engineering, or related field
Past experience in technical sales and/or service in industrial water treatment or specialty chemical industry
Equal Opportunity Employment Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class. An offer of employment at Apex Water and Process is subject to a pre‑employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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