Parts Counter Advisor
THOMPSON MACHINERY, South Coffeyville, OK, United States
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO Resolve customer parts problems at part counter or by phone. Identifies part numbers, availability & recommends necessary items. Inspect worn, damaged or defective part(s) to determine replacement required. Completes parts order form or data entry.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Parts Counter Advisor is responsible to provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate
Process parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s)
Process repair shop parts orders and/or returns
Research equipment, parts, or allied products to meet specialized customer requirements
May have to lift up to 25-30 pounds on occasion
May work in an environment where hazards are present
Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
Other duties as assigned
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
EDUCATION & EXPERIENCE
High School Diploma (or equivalent) required and three or more years of relevant experience desired.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
Able to communicate effectively with customers, co-workers, vendors, and managers.
Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
Displays flexibility, handles changes to assigned tasks with ease.
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annuallyInitially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
WHAT SETS US APART
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
COMPENSATION AND EEO Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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WHAT YOU WILL DO Resolve customer parts problems at part counter or by phone. Identifies part numbers, availability & recommends necessary items. Inspect worn, damaged or defective part(s) to determine replacement required. Completes parts order form or data entry.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Parts Counter Advisor is responsible to provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate
Process parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s)
Process repair shop parts orders and/or returns
Research equipment, parts, or allied products to meet specialized customer requirements
May have to lift up to 25-30 pounds on occasion
May work in an environment where hazards are present
Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
Other duties as assigned
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
EDUCATION & EXPERIENCE
High School Diploma (or equivalent) required and three or more years of relevant experience desired.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
Able to communicate effectively with customers, co-workers, vendors, and managers.
Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
Displays flexibility, handles changes to assigned tasks with ease.
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annuallyInitially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
WHAT SETS US APART
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
COMPENSATION AND EEO Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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