Customer Service Sales Support
MMC Group LP, Omaha, NE, United States
MMC Group is currently partnering with a respected industrial organization to hire a
Customer Service Sales Support Representative
to join their team in
Omaha, NE . This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys solving problems while supporting both customers and internal sales teams.
This role is ideal for someone who is confident handling
customer inquiries, order troubleshooting, quoting support, and escalations , while maintaining strong attention to detail and delivering excellent service.
Key Responsibilities Customer Support
Respond to customer inquiries via
phone and email
Handle approximately
200+ customer calls per month
Provide order updates, troubleshoot issues, and resolve customer concerns
Order & Quote Support
Prepare
parts quotes and order updates
Track order status and coordinate with internal departments
Assist customers with returns, product issues, and order adjustments
Manage customer concerns professionally and work toward resolution
Document interactions and issues within the
CRM system
Cross-Functional Collaboration
Partner with
Sales, Shipping, Accounting, and Materials teams
to ensure timely order fulfillment
Data & CRM Management
Maintain accurate customer records and communication logs
Enter orders and update account information within the company CRM
What We're Looking For
Strong phone presence and customer communication skills
Experience handling customer escalations and problem resolution
Ability to compose professional customer emails without templates
Experience using CRM systems and Microsoft Office tools
Ability to multi-task in a fast-paced environment
Typing speed of 50+ WPM with strong accuracy
Strong attention to detail and organizational skills
Preferred Qualifications
Previous Customer Service or Sales Support experience
Post-secondary education
Experience in manufacturing, distribution, industrial products, or order-based environments
Familiarity with Excel reporting or basic data analysis
This position is fully onsite in Omaha, NE and requires in-office attendance five days per week. The office environment is moderately busy and collaborative, requiring strong communication and teamwork.
Why This Role Stands Out
Stable company environment
Collaborative team culture
Opportunity to work cross-functionally across departments
Interested in learning more?
Apply directly through LinkedIn or reach out for more information.
#J-18808-Ljbffr
Customer Service Sales Support Representative
to join their team in
Omaha, NE . This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys solving problems while supporting both customers and internal sales teams.
This role is ideal for someone who is confident handling
customer inquiries, order troubleshooting, quoting support, and escalations , while maintaining strong attention to detail and delivering excellent service.
Key Responsibilities Customer Support
Respond to customer inquiries via
phone and email
Handle approximately
200+ customer calls per month
Provide order updates, troubleshoot issues, and resolve customer concerns
Order & Quote Support
Prepare
parts quotes and order updates
Track order status and coordinate with internal departments
Assist customers with returns, product issues, and order adjustments
Manage customer concerns professionally and work toward resolution
Document interactions and issues within the
CRM system
Cross-Functional Collaboration
Partner with
Sales, Shipping, Accounting, and Materials teams
to ensure timely order fulfillment
Data & CRM Management
Maintain accurate customer records and communication logs
Enter orders and update account information within the company CRM
What We're Looking For
Strong phone presence and customer communication skills
Experience handling customer escalations and problem resolution
Ability to compose professional customer emails without templates
Experience using CRM systems and Microsoft Office tools
Ability to multi-task in a fast-paced environment
Typing speed of 50+ WPM with strong accuracy
Strong attention to detail and organizational skills
Preferred Qualifications
Previous Customer Service or Sales Support experience
Post-secondary education
Experience in manufacturing, distribution, industrial products, or order-based environments
Familiarity with Excel reporting or basic data analysis
This position is fully onsite in Omaha, NE and requires in-office attendance five days per week. The office environment is moderately busy and collaborative, requiring strong communication and teamwork.
Why This Role Stands Out
Stable company environment
Collaborative team culture
Opportunity to work cross-functionally across departments
Interested in learning more?
Apply directly through LinkedIn or reach out for more information.
#J-18808-Ljbffr