Counter Sales & Customer Service Associate
FAMIS Inc, Adrian, MI, United States
Counter Sales & Customer Service Associate
The
Counter Sales & Customer Service Associate
plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.
This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.
Schedule Monday–Friday daytime schedule
Typical hours: 8:00 AM – 5:00 PM
WEEKENDS OFF!
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.
Requirements Customer Service & Sales Support (Primary Focus)
Provide professional, friendly customer service both face-to-face and over the phone
Assist walk-in customers with product selection, order placement, and technical inquiries
Proactively contact preferred end-user customers to support sales and order follow-ups
Accurately receive and enter telephone orders into company systems
Track order status and communicate shipment updates to customers
Support outside sales representatives by providing product and order assistance
Maintain positive customer relationships through reliable and service-focused interactions
Order Processing & Transaction Accuracy
Process customer transactions accurately using the point-of-sale (POS) system
Operate cash register and handle payments responsibly
Verify orders for accuracy prior to fulfillment or delivery
Maintain accurate customer records, pricing, and account setup information
Ensure all paperwork and documentation are complete and accurate
Inventory Control & Stocking
Receive, organize, and stock incoming merchandise
Put away weekly stock orders and maintain organized inventory areas
Reconcile inventory discrepancies and perform inventory transfers as needed
Utilize handheld inventory scanners and computer systems to manage stock
Assist with inventory counts and inventory control processes
Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation
Paint Mixing & Order Preparation
Prepare paint orders using standard and custom formulas
Mix paint accurately and safely using appropriate equipment
Maintain and clean mixing equipment and work areas
Ensure proper documentation of formulas and color records
(Paid paint mixing experience is preferred but not required.)
Store Operations Support
Maintain cleanliness and organization of the store and work areas
Properly dispose of waste materials in accordance with company and regulatory standards
Assist with general store operations and cross-functional duties as assigned
Work Environment & Physical Requirements
This is a hands‑on retail role requiring:
Frequent customer interaction throughout the day
Regular computer and POS system use
Stocking, lifting, and moving inventory
Ability to lift at least 50 pounds
Tolerance for paint odors and industrial products
Required Qualifications
High School Diploma or GED
Strong customer service and communication skills
Comfortable using computers, POS systems, and inventory software
Strong attention to detail and organizational skills
Ability to multitask in a fast‑paced environment
Valid driver’s license with acceptable driving record
Preferred Qualifications
1+ years of customer service, inside sales, or counter sales experience
Experience with inventory control systems or inventory scanners
Paint mixing or color matching experience (paid experience preferred)
Retail, automotive, or coatings industry experience
Sales aptitude and ability to identify customer needs
Additional Requirements
Ability to pass pre‑employment drug screening
Acceptable Motor Vehicle Record (MVR) upon hire
Equal Opportunity Employer Statement
We are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.
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Counter Sales & Customer Service Associate
plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.
This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.
Schedule Monday–Friday daytime schedule
Typical hours: 8:00 AM – 5:00 PM
WEEKENDS OFF!
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.
Requirements Customer Service & Sales Support (Primary Focus)
Provide professional, friendly customer service both face-to-face and over the phone
Assist walk-in customers with product selection, order placement, and technical inquiries
Proactively contact preferred end-user customers to support sales and order follow-ups
Accurately receive and enter telephone orders into company systems
Track order status and communicate shipment updates to customers
Support outside sales representatives by providing product and order assistance
Maintain positive customer relationships through reliable and service-focused interactions
Order Processing & Transaction Accuracy
Process customer transactions accurately using the point-of-sale (POS) system
Operate cash register and handle payments responsibly
Verify orders for accuracy prior to fulfillment or delivery
Maintain accurate customer records, pricing, and account setup information
Ensure all paperwork and documentation are complete and accurate
Inventory Control & Stocking
Receive, organize, and stock incoming merchandise
Put away weekly stock orders and maintain organized inventory areas
Reconcile inventory discrepancies and perform inventory transfers as needed
Utilize handheld inventory scanners and computer systems to manage stock
Assist with inventory counts and inventory control processes
Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation
Paint Mixing & Order Preparation
Prepare paint orders using standard and custom formulas
Mix paint accurately and safely using appropriate equipment
Maintain and clean mixing equipment and work areas
Ensure proper documentation of formulas and color records
(Paid paint mixing experience is preferred but not required.)
Store Operations Support
Maintain cleanliness and organization of the store and work areas
Properly dispose of waste materials in accordance with company and regulatory standards
Assist with general store operations and cross-functional duties as assigned
Work Environment & Physical Requirements
This is a hands‑on retail role requiring:
Frequent customer interaction throughout the day
Regular computer and POS system use
Stocking, lifting, and moving inventory
Ability to lift at least 50 pounds
Tolerance for paint odors and industrial products
Required Qualifications
High School Diploma or GED
Strong customer service and communication skills
Comfortable using computers, POS systems, and inventory software
Strong attention to detail and organizational skills
Ability to multitask in a fast‑paced environment
Valid driver’s license with acceptable driving record
Preferred Qualifications
1+ years of customer service, inside sales, or counter sales experience
Experience with inventory control systems or inventory scanners
Paint mixing or color matching experience (paid experience preferred)
Retail, automotive, or coatings industry experience
Sales aptitude and ability to identify customer needs
Additional Requirements
Ability to pass pre‑employment drug screening
Acceptable Motor Vehicle Record (MVR) upon hire
Equal Opportunity Employer Statement
We are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.
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