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Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Customer Service, Customer Service Representative, Mortgage, Bilingual, Representative, Retail\n","descriptionText","Bilingual Mortgage Servicing Customer Service Representative Leidos Holdings Sales & Business Development Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Customer Service, Customer Service Representative, Mortgage, Bilingual, Representative, Retail","shortDescription","Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. 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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,535,546,557,567],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":530,"_473":531,"_436":129,"_487":532,"_478":533,"_489":442,"_490":484,"_492":534,"_494":495,"_496":497},["D",1773594000000],"Leidos","Overview

Description\nLeidos is seeking full-time\nAlbuquerque, NM.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their\nMission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a\nDescription\nLeidos is seeking full-time

Bilingual Mortgage Servicing Professionals

at the FHA Resource Center in

Albuquerque, NM.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their

Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a

Mortgage Servicing Customer Service Representative,

you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

Monday - Friday schedule with no weekend work.

Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

Immediate and ongoing training to support your success.

Discounted Leidos stock purchase and other Employee Discounts.

Company-wide career mobility.

Company-sponsored Public Trust eligibility upon hire.

Voluntary overtime may be available based on business needs.

Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.

11 paid holidays per year.

Mortgage Servicing Opportunities Available

Full-time (30 - 40 hours a week).

9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, You Will

Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.

Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.

Follow standard operating procedures for various topics, systems, and contact channels.

Document all of your contacts in a database.

Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative

The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.

Excellent time management skills and dependability.

Strong written and verbal communication skills, including telephone etiquette.

Keyboarding proficiency of at least 40 words per minute.

Required Qualifications

High School diploma or General Educational Development (GED) certificate.

Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).

Minimum of 1 year of contact center experience or telephone customer service experience.

Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Bilingual in English and Spanish - verbal and written.

Desired Qualifications

FHA knowledge/experience.

Contact Center experience (omnichannel).

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

The pay for this position is $18.50 - $21.00 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail.

Original Posting

February 27, 2026

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#J-18808-Ljbffr\n","Overview

Description\nLeidos is seeking full-time\nAlbuquerque, NM.

Our Leidos Mortgage Customer Service team supports the US Depar...",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2894899368"],"Work at Leidos","7 days ago","/jobs/2894899368-bilingual-mortgage-servicing-customer-service-representative","/jobs?keyword=Leidos",{"_435":434,"_439":536,"_470":471,"_462":463,"_248":537,"_446":538,"_433":434,"_113":539,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":542,"_473":474,"_436":129,"_487":543,"_478":544,"_489":539,"_490":484,"_492":493,"_494":495,"_496":545},["D",1773072000000],"Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housin Customer Service, Customer Service Representative, Mortgage, Bilingual, Representative, Loan Processor, Retail\n","Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service...","Bilingual Mortgage Origination Customer Service Representative",[541],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2833181295"],"13 days ago","/jobs/2833181295-bilingual-mortgage-origination-customer-service-representative","/jobs?keyword=Bilingual+Mortgage+Origination+Customer+Service+Representative",{"_435":434,"_439":547,"_470":471,"_462":548,"_248":549,"_446":550,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":551,"_431":553,"_473":554,"_436":129,"_487":543,"_478":555,"_489":442,"_490":484,"_492":556,"_494":495,"_496":497},["D",1773072000000],"ClearanceJobs","Bilingual Mortgage Servicing Professionals

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.\nWhat's in it for you?\nMonday - Friday schedule with no weekend work.\nAccess to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.\nImmediate and ongoing training to support your success.\nDiscounted Leidos stock purchase and other employee discounts.\nCompany-wide career mobility.\nCompany-sponsored Public Trust eligibility upon hire.\nVoluntary overtime may be available based on business needs.\nPaid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.\n11 paid holidays per year.\nMortgage Servicing opportunities available:\nFull-time (30 - 40 hours a week).\n9:35 am 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).\nAs a Mortgage Servicing Customer Service Representative, you will:\nProvide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.\nUse your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.\nFollow standard operating procedures for various topics, systems, and contact channels.\nDocument all of your contacts in a database.\nKeep up to date on FHA mortgage processes and procedures.\nTo be a successful Mortgage Servicing Customer Service Representative, you will possess:\nThe capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.\nExcellent time management skills and dependability.\nStrong written and verbal communication skills, including telephone etiquette.\nKeyboarding proficiency of at least 40 words per minute.\nRequired qualifications:\nHigh School diploma or General Educational Development (GED) certificate.\nMinimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).\nMinimum of 1 year of contact center experience or telephone customer service experience.\nAbility to obtain a Public Trust Security clearance, which includes a credit check and background investigation.\nBilingual in English and Spanish - verbal and written.\nDesired qualifications:\nFHA knowledge/experience.\nContact center experience (omnichannel).\nThe pay for this position is $18.50 - $21.00 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.\n","Bilingual Mortgage Servicing Professionals

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Cent...",[552],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2833189927"],"Work at ClearanceJobs","/jobs/2833189927-bilingual-mortgage-servicing-customer-service-representative","/jobs?keyword=ClearanceJobs",{"_435":434,"_439":558,"_470":471,"_462":548,"_248":559,"_446":560,"_433":434,"_113":561,"_437":199,"_438":199,"_472":471,"_448":199,"_449":562,"_431":564,"_473":554,"_436":129,"_487":543,"_478":565,"_489":561,"_490":484,"_492":556,"_494":495,"_496":566},["D",1773075600000],"Mortgage Servicing Professional

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.\nWhat's in it for you?\nMonday - Friday schedule with no weekend work\nAccess to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans\nImmediate and ongoing training to support your success\nDiscounted Leidos stock purchase and other Employee Discounts\nCompany-wide career mobility\nCompany-sponsored Public Trust eligibility upon hire\nVoluntary overtime may be available based on business needs\nPaid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year\n11 paid holidays per year\nMortgage Servicing opportunities available:\nFull-time (30 - 40 hours a week)\n9:35am 6:05pm EST. (subject to change based on customer needs).\nAs a Mortgage Servicing Customer Service Representative, you will:\nProvide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures\nUse your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests\nFollow standard operating procedures for various topics, systems, and contact channels\nDocument all of your contacts in a database\nKeep up to date on FHA mortgage processes and procedures\nTo be a successful Mortgage Servicing Customer Service Representative, you will possess:\nThe capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients\nExcellent time management skills and dependability\nStrong written and verbal communication skills, including telephone etiquette\nKeyboarding proficiency of at least 40 words per minute\nRequired Qualifications:\nHigh School diploma or General Educational Development (GED) certificate\nMinimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)\nMinimum of 1 year of contact center experience or telephone customer service experience.\nAbility to obtain a Public Trust Security clearance, which includes a credit check and background investigation\nAbility to work an 8-hour shift (including a 30-minute lunch break), Monday Friday, based on business needs\nDesired Qualifications:\nFHA knowledge/experience\nContact Center experience (Omnichannel)\nThe pay for this position is $18-$20 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.\n","Mortgage Servicing Professional

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM...","Mortgage Servicing - Customer Service Representative",[563],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2833170423"],"/jobs/2833170423-mortgage-servicing-customer-service-representative","/jobs?keyword=Mortgage+Servicing+-+Customer+Service+Representative",{"_435":434,"_439":568,"_470":471,"_462":525,"_248":569,"_446":570,"_433":434,"_113":571,"_437":199,"_438":199,"_472":471,"_448":199,"_449":572,"_431":574,"_473":531,"_436":129,"_487":575,"_478":576,"_489":571,"_490":484,"_492":534,"_494":495,"_496":577},["D",1772722800000],"Job Overview\nLeidos is seeking a full‑time Bilingual Rental Housing Customer Service Representative at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single‑Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Responsibilities

Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.

Handle backup calls from the public regarding buying homes and servicing their loans.

Provide information and resources to customers to deliver customer service excellence.

Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

Document customer phone communications in an internal database.

Required Qualifications

High School diploma or General Educational Development (GED) certificate.

Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.

Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

9:35 a.m. – 6:05 p.m. MT in Albuquerque, NM (subject to change based on customer needs).

Bilingual in English and Spanish—verbal and written.

Preferred Qualifications

Experience with HUD‑subsidized multifamily apartments or public housing.

Call Center (Omnichannel).

Benefits

Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days in the first year.

Eleven paid holidays per year.

Access to benefits on the first day of employment (medical & dental insurance, 401(k), life, AD&D, voluntary disability plans).

Ongoing training opportunities to foster professional development.

Pay\n$18.50 - $21.00 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through wages and benefits.

Commitment to Non‑Discrimination\nAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#J-18808-Ljbffr\n","Job Overview\nLeidos is seeking a full‑time Bilingual Rental Housing Customer Service Representative at our FHA Resource Center in Albuquerque, NM. ...","Bilingual Rental Housing Customer Service Representative",[573],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2788900068"],"17 days ago","/jobs/2788900068-bilingual-rental-housing-customer-service-representative","/jobs?keyword=Bilingual+Rental+Housing+Customer+Service+Representative","actionData","errors"]