Customer Account Representative
Aston Carter, Buffalo, NY, United States
Customer Account Representative
The Customer Account Representative will primarily be responsible for taking client orders via email and phone. The role involves managing orders predominantly for the office supply company, along with handling 2-3 additional accounts. This position involves low to moderate call volume and order intake. You will be responsible for generating tickets for warehouse picking and packing, creating invoices, and coordinating with the accounts payable clerk for billing. Additionally, you will manage basic Excel spreadsheets for scheduling and assist incoming truck drivers by directing them to the appropriate dock. Regular interaction and coordination with warehouse staff are essential to ensure orders are accurately and timely filled. Responsibilities
Take client orders via email and phone. Manage orders for the main office supply company and 2-3 additional accounts. Generate tickets for warehouse staff to pick and pack orders. Create invoices and coordinate with the accounts payable clerk for billing. Maintain and manage basic Excel spreadsheets for scheduling purposes. Answer phone calls from truck drivers and direct them to the appropriate dock. Coordinate regularly with warehouse staff to ensure order accuracy and timeliness. Essential Skills
1-2 years of experience in a similar role. Excellent customer service skills. Comfortable handling phone communication. Ability to deal with diverse personalities effectively. Experience with web-based databases for inventory and order management. Additional Skills & Qualifications
Proficiency in order entry and invoice generation. Strong administrative and customer support skills. Experience with inventory management and Excel data entry. Work Environment
The position is located in a historic building, previously a cannon factory, with administrative offices on the second floor and five floors of warehouse space. There is a second warehouse, but the primary work location will be at the Clinton St. site. The role is based in the dock office where each team member has their own desk and computer. The work hours are from 8:00 AM to 4:30 PM. The company offers a supportive environment with a long-standing family-owned history, great employee retention, and benefits including substantial health insurance coverage and a 401k contribution plan. Job Type & Location
This is a Contract to Hire position based out of Buffalo, NY. Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Buffalo,NY. Application Deadline
This position is anticipated to close on Mar 23, 2026.
The Customer Account Representative will primarily be responsible for taking client orders via email and phone. The role involves managing orders predominantly for the office supply company, along with handling 2-3 additional accounts. This position involves low to moderate call volume and order intake. You will be responsible for generating tickets for warehouse picking and packing, creating invoices, and coordinating with the accounts payable clerk for billing. Additionally, you will manage basic Excel spreadsheets for scheduling and assist incoming truck drivers by directing them to the appropriate dock. Regular interaction and coordination with warehouse staff are essential to ensure orders are accurately and timely filled. Responsibilities
Take client orders via email and phone. Manage orders for the main office supply company and 2-3 additional accounts. Generate tickets for warehouse staff to pick and pack orders. Create invoices and coordinate with the accounts payable clerk for billing. Maintain and manage basic Excel spreadsheets for scheduling purposes. Answer phone calls from truck drivers and direct them to the appropriate dock. Coordinate regularly with warehouse staff to ensure order accuracy and timeliness. Essential Skills
1-2 years of experience in a similar role. Excellent customer service skills. Comfortable handling phone communication. Ability to deal with diverse personalities effectively. Experience with web-based databases for inventory and order management. Additional Skills & Qualifications
Proficiency in order entry and invoice generation. Strong administrative and customer support skills. Experience with inventory management and Excel data entry. Work Environment
The position is located in a historic building, previously a cannon factory, with administrative offices on the second floor and five floors of warehouse space. There is a second warehouse, but the primary work location will be at the Clinton St. site. The role is based in the dock office where each team member has their own desk and computer. The work hours are from 8:00 AM to 4:30 PM. The company offers a supportive environment with a long-standing family-owned history, great employee retention, and benefits including substantial health insurance coverage and a 401k contribution plan. Job Type & Location
This is a Contract to Hire position based out of Buffalo, NY. Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Buffalo,NY. Application Deadline
This position is anticipated to close on Mar 23, 2026.