Self Pay Representative Bi-Lingual
Intermountain Healthcare, Broomfield, CO, United States
Self-Pay Representative
The Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances, by providing account information and payment options, along with updating insurance information when applicable. Outbound calls are made utilizing an automated dialer, with predefined campaign parameters for outgoing calls along with assigned accounts work queues. Essential Functions Works out of an automated predefined que, calling patients to discuss balances due and payment options Provides high level insurance and patient responsibility education Negotiates with patients to resolve their financial liability and educates on availability of financial assistance Establish payment plans within guidelines Process credit card payments Responsible for meeting productivity and quality measure set Document accounts accurately in the EMR (Epic). Ability to interpret to assist patients Skills Regular attendance during scheduled business hours Communication Adaptability Ability to stay calm Knowledge of regulations and laws pertaining to job duties Computer Literacy Negotiation Problem Solving Qualifications High School Diploma or GED. Passing score and certificate of required language issued by approved language testing vendor Preferred Qualifications Prior experience in collections, customers service or call center Knowledge of general medical billing and insurance Physical Requirements Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99
The Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances, by providing account information and payment options, along with updating insurance information when applicable. Outbound calls are made utilizing an automated dialer, with predefined campaign parameters for outgoing calls along with assigned accounts work queues. Essential Functions Works out of an automated predefined que, calling patients to discuss balances due and payment options Provides high level insurance and patient responsibility education Negotiates with patients to resolve their financial liability and educates on availability of financial assistance Establish payment plans within guidelines Process credit card payments Responsible for meeting productivity and quality measure set Document accounts accurately in the EMR (Epic). Ability to interpret to assist patients Skills Regular attendance during scheduled business hours Communication Adaptability Ability to stay calm Knowledge of regulations and laws pertaining to job duties Computer Literacy Negotiation Problem Solving Qualifications High School Diploma or GED. Passing score and certificate of required language issued by approved language testing vendor Preferred Qualifications Prior experience in collections, customers service or call center Knowledge of general medical billing and insurance Physical Requirements Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99