Customer Service Representative
Pratt Industries, Wichita, KS, United States
Pratt Industries Job Opportunity
Unpack your potential and grow with Pratt Industries - full-time year round jobs with a growing manufacturing company. Looking to join a supportive team to grow your career? Look no further! A company that cares, Pratt Industries is looking for new talent to join our family. Why Choose Us?
At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career. Perks of Pratt?
Paid Holidays from DAY ONE Insurance benefits and wellness reimbursement program within ONE MONTH of hire MONTHLY Gainsharing Bonus after 1 Month 401(k) with match after 3 Months PAID vacation days after 6 Months FULL tuition reimbursement and PAID childbearing and parenting leave after 12 Months Qualifications?
Strong customer service skills Problem-solving skills Growth-oriented, friendly attitude Project Management What Do Customer Service Representatives Do at Pratt Industries?
Our Customer Service Representatives act as intermediaries between customers and several of Pratt's departments in order to get the customers the packaging they want and need. Think boxes for Domino's pizzas, moving with Home Depot, Amazon deliveries, Hello Fresh meals, and more! (And yes, we make those!) Building reliable relationships with customers, learning the ins and outs of boxes, and providing excellent service is the foundation of our Customer Service Representative's responsibilities. Customer Service Representative
Summary: This is not a call center position! The Customer Service Representative (CSR) keeps work flowing smoothly through the box plant, taking and processing customer orders, managing new items and projects, maintaining inventory, and making sure that the customer is satisfied at all times. CSRs need to be well organized, detail-oriented, have strong organizational and reasoning skills, and be able to jump from one task to another. CSR Responsibilities with Customers:
Project pricing/provide quotes to customers Project scheduling; establishing delivery time and tracking Responding to customer questions/complaints and follow-up with plant personnel as needed Email confirmations to customers Process purchase orders Coordinate accounting credits Maintain and manage customer inventory Setup and management of new items and projects CSR Responsibilities within the Box Plant:
Internal scheduling (with sales/production) Timely ordering of materials/supplies for production Track warehouse items to ensure availability Analyze monthly warehouse item usage and restock Follow-up and confirmation of orders Internal and external purchasing Maintain customer files and pricing Setup and management of new items Record and distribute customer order changes Additional duties as assigned by management CSR Project Responsibilities:
Project status reports Working with suppliers Routing and confirming production specs Ensuring delivery date is known internally and followed Handling customer questions/complaints Tracking and utilizing spreadsheets daily New customer onboarding CSR Skill Sets:
Excellent verbal and written communication Intermediate math skills including the ability to add, subtract, multiply, divide in all units of measure, specifically fractions and decimals; compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, proportions and volumes Exceptional organizational skills and time management Ability to apply common sense in carrying out instructions in written, verbal and diagram (graphic) form Multitasking ability to solve various problems and deal with a variety of situations in which little detail or standardization exists Ability to read and interpret documents such as sales reports, operating instructions, training and procedure manuals Ability to write routine reports, correspondence and emails Ability to read and understand a tape measure Ability to prioritize projects and daily functions Microsoft Office/Google Suites CSR Education/Experience:
High school diploma or equivalent Some college or technical coursework Preferred Candidates Have:
Experience in a manufacturing environment Corrugated industry experience Experience with Amtech and other business systems such as Microsoft Office and Google Suites Business to business experience Technical Skills Required:
Application knowledge of computer data entry Application knowledge of products and production processes Microsoft Office (Excel, Word), Google Suites (Gmail, Google Docs, Google Drives) Language Skills
Strong communication skills. Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume. Ability to compute rates and ratios. Ability to generate and interpret graphical representations. Understanding of fractions and decimals in regards to dimensions. Reasoning Ability
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands
Employee is regularly required to walk, talk, hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment
While performing the duties of this job in the plant, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant environment is usually loud. Skills Needed for Advancement Include:
Excellent customer service Working knowledge of corrugated manufacturing processes Understanding of office procedures Job-related math skills Communication skills Ability to make sound judgments Advanced project management skills Leadership Skills Required:
Superior time management Ability to help others learn quickly and efficiently Crisis management; great emotional control
Unpack your potential and grow with Pratt Industries - full-time year round jobs with a growing manufacturing company. Looking to join a supportive team to grow your career? Look no further! A company that cares, Pratt Industries is looking for new talent to join our family. Why Choose Us?
At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career. Perks of Pratt?
Paid Holidays from DAY ONE Insurance benefits and wellness reimbursement program within ONE MONTH of hire MONTHLY Gainsharing Bonus after 1 Month 401(k) with match after 3 Months PAID vacation days after 6 Months FULL tuition reimbursement and PAID childbearing and parenting leave after 12 Months Qualifications?
Strong customer service skills Problem-solving skills Growth-oriented, friendly attitude Project Management What Do Customer Service Representatives Do at Pratt Industries?
Our Customer Service Representatives act as intermediaries between customers and several of Pratt's departments in order to get the customers the packaging they want and need. Think boxes for Domino's pizzas, moving with Home Depot, Amazon deliveries, Hello Fresh meals, and more! (And yes, we make those!) Building reliable relationships with customers, learning the ins and outs of boxes, and providing excellent service is the foundation of our Customer Service Representative's responsibilities. Customer Service Representative
Summary: This is not a call center position! The Customer Service Representative (CSR) keeps work flowing smoothly through the box plant, taking and processing customer orders, managing new items and projects, maintaining inventory, and making sure that the customer is satisfied at all times. CSRs need to be well organized, detail-oriented, have strong organizational and reasoning skills, and be able to jump from one task to another. CSR Responsibilities with Customers:
Project pricing/provide quotes to customers Project scheduling; establishing delivery time and tracking Responding to customer questions/complaints and follow-up with plant personnel as needed Email confirmations to customers Process purchase orders Coordinate accounting credits Maintain and manage customer inventory Setup and management of new items and projects CSR Responsibilities within the Box Plant:
Internal scheduling (with sales/production) Timely ordering of materials/supplies for production Track warehouse items to ensure availability Analyze monthly warehouse item usage and restock Follow-up and confirmation of orders Internal and external purchasing Maintain customer files and pricing Setup and management of new items Record and distribute customer order changes Additional duties as assigned by management CSR Project Responsibilities:
Project status reports Working with suppliers Routing and confirming production specs Ensuring delivery date is known internally and followed Handling customer questions/complaints Tracking and utilizing spreadsheets daily New customer onboarding CSR Skill Sets:
Excellent verbal and written communication Intermediate math skills including the ability to add, subtract, multiply, divide in all units of measure, specifically fractions and decimals; compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, proportions and volumes Exceptional organizational skills and time management Ability to apply common sense in carrying out instructions in written, verbal and diagram (graphic) form Multitasking ability to solve various problems and deal with a variety of situations in which little detail or standardization exists Ability to read and interpret documents such as sales reports, operating instructions, training and procedure manuals Ability to write routine reports, correspondence and emails Ability to read and understand a tape measure Ability to prioritize projects and daily functions Microsoft Office/Google Suites CSR Education/Experience:
High school diploma or equivalent Some college or technical coursework Preferred Candidates Have:
Experience in a manufacturing environment Corrugated industry experience Experience with Amtech and other business systems such as Microsoft Office and Google Suites Business to business experience Technical Skills Required:
Application knowledge of computer data entry Application knowledge of products and production processes Microsoft Office (Excel, Word), Google Suites (Gmail, Google Docs, Google Drives) Language Skills
Strong communication skills. Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume. Ability to compute rates and ratios. Ability to generate and interpret graphical representations. Understanding of fractions and decimals in regards to dimensions. Reasoning Ability
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands
Employee is regularly required to walk, talk, hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment
While performing the duties of this job in the plant, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant environment is usually loud. Skills Needed for Advancement Include:
Excellent customer service Working knowledge of corrugated manufacturing processes Understanding of office procedures Job-related math skills Communication skills Ability to make sound judgments Advanced project management skills Leadership Skills Required:
Superior time management Ability to help others learn quickly and efficiently Crisis management; great emotional control