Retail Showroom Associate
Smithey Ironware, North Charleston, SC, United States
At Smithey Ironware, we’re building the next great American cookware company—one rooted in craftsmanship, quality, and enduring design. As a privately owned and fast-growing brand, we take a long-term approach to growth and decision-making. We believe exceptional products come from thoughtful work, high standards, and people who care deeply about what they do. Our team is united by a commitment to excellence, continuous improvement, and creating cookware that will be trusted and enjoyed for generations to come.
About the role We'reseekinga dynamic and personable individual to be the face of our showroom and a key support to our customer service team — delivering friendly, knowledgeable, and genuinely memorable service that reflects our core "customer-centric" company value.
At Smithey, every person who walks through our doors deserves a five-star welcome — the same warmth, attentiveness, and genuine care you'd expect from a world-class hospitality experience. As our Retail Showroom Associate, you'll warmly greet and assist customers in our newly designed showroom, maintain the atmosphere and presence of our office space, educate visitors about our products and brand, and facilitate transactions on Shopify's point-of-sale system.
You’ll work directly with our ecommerce, marketing, and sales departments, with the opportunity to help design and shape a growing physical retail presence. The ideal candidate is well-spoken, highly organized, creative, empathetic, and mission-driven to provide customers with an experience they'll want to share with their friends and family. You should be tech-savvy, personable, and open-minded in further defining and elevating a brand experience that exceeds the quality of the cookware we craft.
Weekend availability is required for this role.
Weekend shifts are not an every-week occurrence, but this position does require flexibility to work weekends when needed — including showroom coverage, special events, and our busy holiday season (October – December). Scheduling needs will be communicated as far in advance as possible.
What you’ll do
Ensure high-level customer experiences in the retail showroom — delivering a consistent experience from arrival to departure
Greet, assist, and educate customers about Smithey's cookware, brand story, and product lineup
Facilitate transactions on Shopify's point-of-sale system, developing full fluency with the platform
Assist with order management, returns, and exchanges
Monitor showroom inventory levels and place inventory transfer orders from the warehouse to keep the showroom well-stocked
Keep the retail showroom in tip-top shape — including interior cleaning and organizing, as well as outdoor upkeep such as plant watering and leaf blowing
Travel to in-person events and shows 3–4 times annually, including occasional weekend events
Use Microsoft Teams and email to communicate and collaborate with the rest of the team as needed
Qualifications
Passionate about helping people and amplifying the Smithey brand
Experience with in-person retail — luxury or high-end retail experience a plus
Proven experience in customer service, support, or retail roles
Exceptional organizational skills with meticulous attention to detail
Outstanding communication skills, both written and verbal
Willingness to take initiative and contribute to the success of the team through proactive support and innovation
Must have flexibility to work weekends when needed for showroom coverage, events, and during our busy holiday season
Customer Service Approach Every customer interaction should reflect the following standards:
SMILE
— Demonstrate genuine care for the brand and customer
EYE CONTACT
— Create a personalized connection
GREET
— Make a strong first impression
HELP
— Demonstrate product expertise and guide the customer
OFFER FURTHER SERVICE
— Let customers know the entire team is here for them
THANK & REASSURE
— Close every interaction by affirming we care about their experience
This is an in-person position based at our North Charleston, SC Retail Headquarters - Weekend availability as needed is a must.
As part of our recruiting process, candidates are asked to complete a brief behavioral assessment through Predictive Index (PI). This helps us understand how you work and how that aligns with the needs of this role. If you require an accommodation to complete this assessment, please contact hr@smitheyironware.com.
Physical Requirements & Work Environment This is an in-person position based at Smithey's North Charleston, SC retail showroom. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain on your feet for extended periods throughout the workday
Must be able to lift, carry, and move items up to 50 lbs.
Regularly required to use hands and fingers to handle, feel, and operate objects, tools, and controls
Regularly required to reach with hands and arms, bend, stoop, and kneel
Must be able to move throughout the showroom and warehouse areas with ease
Must be able to travel to off-site events 3–4 times annually, including occasional weekend travel
Must be available to work weekends as needed for showroom coverage, events, and during the holiday season (October – December)
Must be able to perform light cleaning, organizing, and outdoor maintenance tasks such as plant watering and leaf blowing
Work Environment This role operates in a retail showroom environment. The employee may occasionally be exposed to outdoor conditions when performing exterior maintenance tasks.
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About the role We'reseekinga dynamic and personable individual to be the face of our showroom and a key support to our customer service team — delivering friendly, knowledgeable, and genuinely memorable service that reflects our core "customer-centric" company value.
At Smithey, every person who walks through our doors deserves a five-star welcome — the same warmth, attentiveness, and genuine care you'd expect from a world-class hospitality experience. As our Retail Showroom Associate, you'll warmly greet and assist customers in our newly designed showroom, maintain the atmosphere and presence of our office space, educate visitors about our products and brand, and facilitate transactions on Shopify's point-of-sale system.
You’ll work directly with our ecommerce, marketing, and sales departments, with the opportunity to help design and shape a growing physical retail presence. The ideal candidate is well-spoken, highly organized, creative, empathetic, and mission-driven to provide customers with an experience they'll want to share with their friends and family. You should be tech-savvy, personable, and open-minded in further defining and elevating a brand experience that exceeds the quality of the cookware we craft.
Weekend availability is required for this role.
Weekend shifts are not an every-week occurrence, but this position does require flexibility to work weekends when needed — including showroom coverage, special events, and our busy holiday season (October – December). Scheduling needs will be communicated as far in advance as possible.
What you’ll do
Ensure high-level customer experiences in the retail showroom — delivering a consistent experience from arrival to departure
Greet, assist, and educate customers about Smithey's cookware, brand story, and product lineup
Facilitate transactions on Shopify's point-of-sale system, developing full fluency with the platform
Assist with order management, returns, and exchanges
Monitor showroom inventory levels and place inventory transfer orders from the warehouse to keep the showroom well-stocked
Keep the retail showroom in tip-top shape — including interior cleaning and organizing, as well as outdoor upkeep such as plant watering and leaf blowing
Travel to in-person events and shows 3–4 times annually, including occasional weekend events
Use Microsoft Teams and email to communicate and collaborate with the rest of the team as needed
Qualifications
Passionate about helping people and amplifying the Smithey brand
Experience with in-person retail — luxury or high-end retail experience a plus
Proven experience in customer service, support, or retail roles
Exceptional organizational skills with meticulous attention to detail
Outstanding communication skills, both written and verbal
Willingness to take initiative and contribute to the success of the team through proactive support and innovation
Must have flexibility to work weekends when needed for showroom coverage, events, and during our busy holiday season
Customer Service Approach Every customer interaction should reflect the following standards:
SMILE
— Demonstrate genuine care for the brand and customer
EYE CONTACT
— Create a personalized connection
GREET
— Make a strong first impression
HELP
— Demonstrate product expertise and guide the customer
OFFER FURTHER SERVICE
— Let customers know the entire team is here for them
THANK & REASSURE
— Close every interaction by affirming we care about their experience
This is an in-person position based at our North Charleston, SC Retail Headquarters - Weekend availability as needed is a must.
As part of our recruiting process, candidates are asked to complete a brief behavioral assessment through Predictive Index (PI). This helps us understand how you work and how that aligns with the needs of this role. If you require an accommodation to complete this assessment, please contact hr@smitheyironware.com.
Physical Requirements & Work Environment This is an in-person position based at Smithey's North Charleston, SC retail showroom. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain on your feet for extended periods throughout the workday
Must be able to lift, carry, and move items up to 50 lbs.
Regularly required to use hands and fingers to handle, feel, and operate objects, tools, and controls
Regularly required to reach with hands and arms, bend, stoop, and kneel
Must be able to move throughout the showroom and warehouse areas with ease
Must be able to travel to off-site events 3–4 times annually, including occasional weekend travel
Must be available to work weekends as needed for showroom coverage, events, and during the holiday season (October – December)
Must be able to perform light cleaning, organizing, and outdoor maintenance tasks such as plant watering and leaf blowing
Work Environment This role operates in a retail showroom environment. The employee may occasionally be exposed to outdoor conditions when performing exterior maintenance tasks.
#J-18808-Ljbffr