Account Manager
Winter Services, LLC, Detroit Harbor, WI, United States
We are seeking an experienced and highly motivated
Account Manager
to join our dynamic team. The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer accounts that are transitioned from Business Development. They will oversee the snow removal process, landscaping maintenance/enhancement projects, ensure high‑quality service delivery, and foster long‑term relationships with customers.
DUTIES & RESPONSIBILITIES
Work with Business Development to transition and onboard new customers to your area
Serve as the primary point of contact for existing and newly assigned customer accounts
Responsible for all assigned snow and/or landscape customer renewals, which are to be managed through the renewal process within the Company’s CRM (Salesforce)
Identify solutions to expand services with landscape and snow removal customers
Identify property enhancement projects based on customer’s property needs/priorities
Partner with General Manager/Enhancement Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed)
Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basis
Record all enhancement proposals within the company’s CRM (Salesforce) daily to ensure an active and up‑to‑date enhancement pipeline
Provide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levels
Prioritize all enhancement projects for each customer’s property to focus on the greatest need for the highest impact
Coordinate and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met
Work with Production Manager to schedule crews and allocate resources efficiently
Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance
Monitor project budgets and track expenses to ensure profitability
Approve invoices and ensure timely billing for services rendered
Clearly communicate with senior management on account status, project progress, and financial performance
Assist customers with their year‑round budget planning (as needed)
TEAMWORK & CUSTOMERS
Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that customer needs are met
Ensure all services related to landscape and snow removal meet or exceed industry standards and customers’ expectations
Conduct regular quality control checks and resolve any issues promptly
Address and resolve customer concerns or issues related to landscape and snow removal operations in a timely and professional manner
Build and maintain strong, long‑term customer relationships through regular communication and personalized service, ensuring continued customer retention
Plan, coordinate, and execute customer entertainment events/activities to help facilitate enhancement sales goals and meet annual company sales/profitability objectives
INTERNAL KNOWLEDGE
Utilize all CRM tools
Learn, understand and adhere to the existing enhancement sales process
Learn all facets of the aggregate business to ensure an understanding of all roles and functions within the company
Sell enhancement work that is both executable and profitable
Ensure adherence to safety standards and environmental regulations
Adherence to Company administrative policies, procedures and business ethic codes
All other duties as assigned
QUALIFICATIONS
High school diploma or G.E.D. equivalent required. Advanced degree preferred
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
Proven track record of managing customer accounts and successful project delivery
Excellent communication, time management, and organizational skills
Superior interpersonal skills with the ability to build rapport with customers and teams
Proficient in project management and budgeting
Ability to multi‑task and work with pressures of deadlines
Strong problem‑solving skills and attention to detail
Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
Ability to work with General Manager, Operations Team, and Senior Leadership
Goal oriented, strong collaborative mindset
Strong value system (i.e. integrity, honesty)
Bilingual in Spanish a plus
Valid Driver’s License required
Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
Ability to lift and carry up to 50 pounds
BENEFITS
Competitive salary based on experience
Medical and dental insurance benefits
Company-sponsored Group Term Life & Short-Term Disability insurance
401k retirement plan with company match
Paid vacation and holidays
Groundmasters Landscape Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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Account Manager
to join our dynamic team. The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer accounts that are transitioned from Business Development. They will oversee the snow removal process, landscaping maintenance/enhancement projects, ensure high‑quality service delivery, and foster long‑term relationships with customers.
DUTIES & RESPONSIBILITIES
Work with Business Development to transition and onboard new customers to your area
Serve as the primary point of contact for existing and newly assigned customer accounts
Responsible for all assigned snow and/or landscape customer renewals, which are to be managed through the renewal process within the Company’s CRM (Salesforce)
Identify solutions to expand services with landscape and snow removal customers
Identify property enhancement projects based on customer’s property needs/priorities
Partner with General Manager/Enhancement Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed)
Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basis
Record all enhancement proposals within the company’s CRM (Salesforce) daily to ensure an active and up‑to‑date enhancement pipeline
Provide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levels
Prioritize all enhancement projects for each customer’s property to focus on the greatest need for the highest impact
Coordinate and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met
Work with Production Manager to schedule crews and allocate resources efficiently
Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance
Monitor project budgets and track expenses to ensure profitability
Approve invoices and ensure timely billing for services rendered
Clearly communicate with senior management on account status, project progress, and financial performance
Assist customers with their year‑round budget planning (as needed)
TEAMWORK & CUSTOMERS
Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that customer needs are met
Ensure all services related to landscape and snow removal meet or exceed industry standards and customers’ expectations
Conduct regular quality control checks and resolve any issues promptly
Address and resolve customer concerns or issues related to landscape and snow removal operations in a timely and professional manner
Build and maintain strong, long‑term customer relationships through regular communication and personalized service, ensuring continued customer retention
Plan, coordinate, and execute customer entertainment events/activities to help facilitate enhancement sales goals and meet annual company sales/profitability objectives
INTERNAL KNOWLEDGE
Utilize all CRM tools
Learn, understand and adhere to the existing enhancement sales process
Learn all facets of the aggregate business to ensure an understanding of all roles and functions within the company
Sell enhancement work that is both executable and profitable
Ensure adherence to safety standards and environmental regulations
Adherence to Company administrative policies, procedures and business ethic codes
All other duties as assigned
QUALIFICATIONS
High school diploma or G.E.D. equivalent required. Advanced degree preferred
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
Proven track record of managing customer accounts and successful project delivery
Excellent communication, time management, and organizational skills
Superior interpersonal skills with the ability to build rapport with customers and teams
Proficient in project management and budgeting
Ability to multi‑task and work with pressures of deadlines
Strong problem‑solving skills and attention to detail
Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
Ability to work with General Manager, Operations Team, and Senior Leadership
Goal oriented, strong collaborative mindset
Strong value system (i.e. integrity, honesty)
Bilingual in Spanish a plus
Valid Driver’s License required
Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
Ability to lift and carry up to 50 pounds
BENEFITS
Competitive salary based on experience
Medical and dental insurance benefits
Company-sponsored Group Term Life & Short-Term Disability insurance
401k retirement plan with company match
Paid vacation and holidays
Groundmasters Landscape Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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