*INTERNAL POSTING*: Sales Lead
Lyon Roofing, Piney Flats, TN, United States
Sales Lead – Piney Flats Showroom
Department: Sales
Reports To: Director of Sales
Role Type: Leadership Seat – Sales Department
About Lyon Metal Roofing At Lyon Metal Roofing, we don’t just sell metal roofing, we deliver dependable solutions, fast execution, and a customer experience that keeps builders coming back. We operate with EOS (Entrepreneurial Operating System) principles, value accountability, and believe great leaders build great teams.
We’re looking for a working Sales Leader who can coach, motivate, and execute alongside the team while driving performance, consistency, and growth.
The Role The Sales Lead is a hands‑on leader responsible for guiding our inside and counter sales team to hit revenue goals while delivering an exceptional customer experience. This role balances leadership, sales execution, and cross‑department coordination to keep operations running smoothly.
You’ll lead by example, own key sales metrics, and ensure EOS processes are followed and improved—while stepping in where needed to support customers, teammates, and leadership.
What You’ll Be Responsible For Sales Leadership
Lead huddles and weekly Level 10 meetings
Set weekly sales goals and track KPIs
Coach, mentor, and develop inside/counter sales staff
Assist with complex, high-value quotes and escalated customer issues
Process & EOS Accountability
Ensure consistent execution of sales processes (quoting, order entry, follow‑up)
Own the Sales Department’s EOS Scorecard metrics
Improve and document Proven Processes
Monitor product knowledge training and compliance
Submit weekly competitive pricing and monthly reporting
Customer Experience Management
Ensure fast, accurate, and friendly service at every touchpoint
Resolve escalated issues quickly and professionally
Improve quote response time and order accuracy
Implement customer feedback loops to drive improvement
Sales Execution & Operational Support
Jump in during peak times (counter, phones, quoting)
Coach upselling and customer problem‑solving skills
Collaborating on promotions and sales initiatives
Ensure timely follow‑up on quotes, leads, and expired orders
Compile truck lists for deliveries and inventory
Track credit card purchases and submit logs to AP
Manage PTO, call‑ins, and scheduling in Bamboo
Cross Department Collaboration
Coordinate with production on lead times and priority orders
Report on order issues to the Executive Plant Manager
Communicate sales trends to purchasing and inventory
Participate in quarterly and annual planning
Serve as the link between sales staff and leadership
Assist with truck deliveries when plant leadership is absent
Report on facility and maintenance needs
Scorecard Metrics You’ll Own
Total Team Revenue
Quote Conversion Rate
Order Accuracy Percentage
Customer Acquisition
Average Order Amount
Perfect Order Rate
What Success Looks Like You get it – You understand frontline sales, EOS discipline, and how Lyon Metal Roofing operates You want it – You enjoy leading, coaching, and holding people accountable You have the capacity – You bring the experience, time, and communication skills to lead a high‑performing team
Ideal Background
Proven experience leading inside sales or counter sales teams
Strong coaching, communication, and accountability skills
Comfortable working in a fast‑paced, operations‑driven environment
Experience with EOS or structured KPI‑driven environments is a plus
Roofing, construction materials, or building supply experience preferred
Why You’ll Want This Role
Real leadership authority with hands‑on impact
Clear metrics and expectations—no guessing
A team‑first culture built on accountability and trust
Opportunity to grow with a stable, values‑driven company
#J-18808-Ljbffr
About Lyon Metal Roofing At Lyon Metal Roofing, we don’t just sell metal roofing, we deliver dependable solutions, fast execution, and a customer experience that keeps builders coming back. We operate with EOS (Entrepreneurial Operating System) principles, value accountability, and believe great leaders build great teams.
We’re looking for a working Sales Leader who can coach, motivate, and execute alongside the team while driving performance, consistency, and growth.
The Role The Sales Lead is a hands‑on leader responsible for guiding our inside and counter sales team to hit revenue goals while delivering an exceptional customer experience. This role balances leadership, sales execution, and cross‑department coordination to keep operations running smoothly.
You’ll lead by example, own key sales metrics, and ensure EOS processes are followed and improved—while stepping in where needed to support customers, teammates, and leadership.
What You’ll Be Responsible For Sales Leadership
Lead huddles and weekly Level 10 meetings
Set weekly sales goals and track KPIs
Coach, mentor, and develop inside/counter sales staff
Assist with complex, high-value quotes and escalated customer issues
Process & EOS Accountability
Ensure consistent execution of sales processes (quoting, order entry, follow‑up)
Own the Sales Department’s EOS Scorecard metrics
Improve and document Proven Processes
Monitor product knowledge training and compliance
Submit weekly competitive pricing and monthly reporting
Customer Experience Management
Ensure fast, accurate, and friendly service at every touchpoint
Resolve escalated issues quickly and professionally
Improve quote response time and order accuracy
Implement customer feedback loops to drive improvement
Sales Execution & Operational Support
Jump in during peak times (counter, phones, quoting)
Coach upselling and customer problem‑solving skills
Collaborating on promotions and sales initiatives
Ensure timely follow‑up on quotes, leads, and expired orders
Compile truck lists for deliveries and inventory
Track credit card purchases and submit logs to AP
Manage PTO, call‑ins, and scheduling in Bamboo
Cross Department Collaboration
Coordinate with production on lead times and priority orders
Report on order issues to the Executive Plant Manager
Communicate sales trends to purchasing and inventory
Participate in quarterly and annual planning
Serve as the link between sales staff and leadership
Assist with truck deliveries when plant leadership is absent
Report on facility and maintenance needs
Scorecard Metrics You’ll Own
Total Team Revenue
Quote Conversion Rate
Order Accuracy Percentage
Customer Acquisition
Average Order Amount
Perfect Order Rate
What Success Looks Like You get it – You understand frontline sales, EOS discipline, and how Lyon Metal Roofing operates You want it – You enjoy leading, coaching, and holding people accountable You have the capacity – You bring the experience, time, and communication skills to lead a high‑performing team
Ideal Background
Proven experience leading inside sales or counter sales teams
Strong coaching, communication, and accountability skills
Comfortable working in a fast‑paced, operations‑driven environment
Experience with EOS or structured KPI‑driven environments is a plus
Roofing, construction materials, or building supply experience preferred
Why You’ll Want This Role
Real leadership authority with hands‑on impact
Clear metrics and expectations—no guessing
A team‑first culture built on accountability and trust
Opportunity to grow with a stable, values‑driven company
#J-18808-Ljbffr