Salesforce Administrator (Infrastructure Specialist 3)
State of Ohio, Columbus, OH, United States
Job Title
Salesforce Administrator (Infrastructure Specialist 3) (250006WH)
Organization Job & Family Services
Primary Location United States of America-OHIO-Franklin County-Columbus
Schedule Full-time
Primary Job Skill Information Technology
Agency Overview Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance
Employment Services and Workforce Development
Unemployment Insurance
Adult Protective Services
Child Support
Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!
Guiding Principles
We will be a leader in customer satisfaction.
We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
We get better at what we do every day.
Job Description Office of Information Services
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology.
What You Will Do
As a Salesforce Administrator, you will assist our team with maintenance and administration of our Salesforce system and gather business requirements for system changes.
Assist in the administration and configuration of the Salesforce platform to meet business needs.
Perform daily system maintenance.
Support testing and deployment of new features and updates.
Implement approved changes and coordinate with development teams.
Monitor system performance and usage.
Maintain documentation of system configurations and business processes.
Develop and maintain reports and dashboards to support business operations.
Monitor and manage exception logs related to system integrations.
Monitor user activity and provide guidance to individuals or groups requiring additional assistance.
Schedule Full-time
Hours
Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location
This position will be headquartered in an ODJFS Facility in one of the following cities – Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30E Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel
Occasional travel within the state of Ohio.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.* For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications At minimum, you must have one of the following:
OPTION 1
60 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in the primary technology specified (Cloud Services Administration).
OPTION 2
Completion of an associate core program in computer science or information systems.
42 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in Cloud Services Administration.
OPTION 3
Completion of an undergraduate core program in computer science or information systems.
36 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in Cloud Services Administration.
OPTION 4
Equivalent of minimum class qualifications noted above.
Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.
Supplemental Information ADA Notice
If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.
Selection Priority Notice
Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
Sponsorship/H-1B Information
This position is not eligible for sponsorship.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug‑Free Workplace
The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR-39), and as outlined in the posting.
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Organization Job & Family Services
Primary Location United States of America-OHIO-Franklin County-Columbus
Schedule Full-time
Primary Job Skill Information Technology
Agency Overview Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance
Employment Services and Workforce Development
Unemployment Insurance
Adult Protective Services
Child Support
Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!
Guiding Principles
We will be a leader in customer satisfaction.
We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
We get better at what we do every day.
Job Description Office of Information Services
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology.
What You Will Do
As a Salesforce Administrator, you will assist our team with maintenance and administration of our Salesforce system and gather business requirements for system changes.
Assist in the administration and configuration of the Salesforce platform to meet business needs.
Perform daily system maintenance.
Support testing and deployment of new features and updates.
Implement approved changes and coordinate with development teams.
Monitor system performance and usage.
Maintain documentation of system configurations and business processes.
Develop and maintain reports and dashboards to support business operations.
Monitor and manage exception logs related to system integrations.
Monitor user activity and provide guidance to individuals or groups requiring additional assistance.
Schedule Full-time
Hours
Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location
This position will be headquartered in an ODJFS Facility in one of the following cities – Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30E Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel
Occasional travel within the state of Ohio.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.* For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications At minimum, you must have one of the following:
OPTION 1
60 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in the primary technology specified (Cloud Services Administration).
OPTION 2
Completion of an associate core program in computer science or information systems.
42 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in Cloud Services Administration.
OPTION 3
Completion of an undergraduate core program in computer science or information systems.
36 months combined work experience in evaluating effectiveness and risk of IT processes, recommending changes in IT procedures, and evaluating and/or researching hardware and/or software solutions.
12 months work experience in Cloud Services Administration.
OPTION 4
Equivalent of minimum class qualifications noted above.
Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.
Supplemental Information ADA Notice
If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.
Selection Priority Notice
Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
Sponsorship/H-1B Information
This position is not eligible for sponsorship.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug‑Free Workplace
The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR-39), and as outlined in the posting.
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