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White-Glove Technical Account Lead (Remote)

ACI Worldwide, Inc., Norcross, GA, United States


A global payments technology leader is seeking a Technical Account Manager to join their Help24 team in Norcross, Georgia. This role advocates for premium clients, ensuring tailored support. Responsibilities include collaborating with various teams, facilitating seamless product launches, and mentoring junior analysts. The ideal candidate has 5+ years in technical support, strong communication skills, and experience in client-facing roles, particularly in financial services. This is a remote position with opportunities for global collaboration. #J-18808-Ljbffr