Senior Retention Manager (Klaviyo & Subscription)
Chameleon Collective, New York, NY, United States
PLEASE NOTE:
This role is on-site
5 days a week . Please do not apply if this is not feasible for you.
About the Role Our client is an up-and-coming brand in the CPG space, and they need someone who thinks about customer loyalty the way most people think about their fantasy football lineup — constantly. You'll be the person responsible for making sure buyers don't just purchase once and disappear. You'll architect the entire post-purchase experience and make it so good people can't help but come back.
What You'll Do
Design and run the playbook for keeping customers engaged after their first order — across email, SMS, and subscriptions
Be the Klaviyo power user — building segments, flows, campaigns, and digging into what's actually working
Rethink the subscriber experience from top to bottom — less churn, more delight
Partner with the brand and creative teams to make sure everything feels intentional, not transactional
Live in the data — cohort analysis, repeat rates, LTV trends — and use it to make smarter decisions
Test constantly: subject lines, timing, offers, formats — if it can be optimized, optimize it
What You Bring
5+ years working in customer retention or lifecycle within a DTC or ecommerce environment
You've personally managed a subscription program before (non-negotiable)
Klaviyo is second nature to you
You're analytical but also creative — you can read a dashboard and write a compelling email
Landing page skills are a big plus
Bonus points for loyalty program, marketplace, or Skio experience
Competitive base + full benefits package
A role where you actually own the outcome
#J-18808-Ljbffr
This role is on-site
5 days a week . Please do not apply if this is not feasible for you.
About the Role Our client is an up-and-coming brand in the CPG space, and they need someone who thinks about customer loyalty the way most people think about their fantasy football lineup — constantly. You'll be the person responsible for making sure buyers don't just purchase once and disappear. You'll architect the entire post-purchase experience and make it so good people can't help but come back.
What You'll Do
Design and run the playbook for keeping customers engaged after their first order — across email, SMS, and subscriptions
Be the Klaviyo power user — building segments, flows, campaigns, and digging into what's actually working
Rethink the subscriber experience from top to bottom — less churn, more delight
Partner with the brand and creative teams to make sure everything feels intentional, not transactional
Live in the data — cohort analysis, repeat rates, LTV trends — and use it to make smarter decisions
Test constantly: subject lines, timing, offers, formats — if it can be optimized, optimize it
What You Bring
5+ years working in customer retention or lifecycle within a DTC or ecommerce environment
You've personally managed a subscription program before (non-negotiable)
Klaviyo is second nature to you
You're analytical but also creative — you can read a dashboard and write a compelling email
Landing page skills are a big plus
Bonus points for loyalty program, marketplace, or Skio experience
Competitive base + full benefits package
A role where you actually own the outcome
#J-18808-Ljbffr