Bilingual Personal Banker
BOK Financial, Phoenix, AZ, United States
Location
Phoenix - PHOE
Job Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Bilingual Personal Banker and kickstart your career with our industry-leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.
Training Program During your first nine weeks of employment, you will participate in a comprehensive training program that includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill‑application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker, knowledgeable, confident, and committed to delivering best‑in‑class service. Please note your initial training schedule may differ from your regular hours and you may train at a different location before being permanently assigned to a branch.
Responsibilities
Deliver exceptional client experience to build, expand, and retain long‑term client relationships, offering consultative conversations and banking products that meet clients’ financial goals.
Open a full range of retail products, including loan products, for new and existing clients during routine banking center service and teller transactions.
Educate clients about bank services such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
Resolve a variety of simple to moderate client problems while ensuring the highest level of customer experience and satisfaction.
Perform teller transactions—cash checks, process withdrawals, and provide account balances—while seeking opportunities to deepen client relationships.
Comply with internal control, audit, security, and compliance policies and procedures, as well as applicable laws and regulations.
Participate in professional development through training, self‑improvement initiatives, coaching and feedback sessions, and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client relations skills.
Qualifications
High‑school diploma or equivalent; 1+ years of sales or customer service experience (college degree is a plus).
Working knowledge of consumer financial products and services.
Working knowledge of banking, retail sales operations, and contact‑center operations including phone, email, and chat support.
Excellent verbal communication skills and the ability to build relationships through courteous inquiry.
Excellent written communication skills with proper grammar and punctuation.
Problem‑solving and conflict‑resolution skills.
Ability to follow established standards and use judgment to determine when to escalate.
Strong basic math skills for reconciling accounts.
PC application skills, including word processing and spreadsheets, with the ability to learn internal company systems.
Ability to multitask and thrive in a fast‑paced environment under pressure.
Detail oriented with a high degree of accuracy.
Must meet minimum language requirements in the designated second language.
Team Culture We’re passionate about what we do and it shows. Working with peers across the bank to help our clients achieve their financial goals is rewarding. We provide a fun, safe space for brainstorming, asking questions, and finding solutions. Everyone is encouraged to share ideas for positive change, no matter the role or level. Recognition, integrity, and a desire to help others are our winning combination.
Advertising Source BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support the long‑term careers of employees. With passion, skill, and partnership you can make an impact on the success of the bank, customers, and your own career.
Equal Employment Opportunity Statement The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information, or veteran status.
Contact Please contact recruiting_coordinators@bokf.com with any questions.
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Job Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Bilingual Personal Banker and kickstart your career with our industry-leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.
Training Program During your first nine weeks of employment, you will participate in a comprehensive training program that includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill‑application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker, knowledgeable, confident, and committed to delivering best‑in‑class service. Please note your initial training schedule may differ from your regular hours and you may train at a different location before being permanently assigned to a branch.
Responsibilities
Deliver exceptional client experience to build, expand, and retain long‑term client relationships, offering consultative conversations and banking products that meet clients’ financial goals.
Open a full range of retail products, including loan products, for new and existing clients during routine banking center service and teller transactions.
Educate clients about bank services such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
Resolve a variety of simple to moderate client problems while ensuring the highest level of customer experience and satisfaction.
Perform teller transactions—cash checks, process withdrawals, and provide account balances—while seeking opportunities to deepen client relationships.
Comply with internal control, audit, security, and compliance policies and procedures, as well as applicable laws and regulations.
Participate in professional development through training, self‑improvement initiatives, coaching and feedback sessions, and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client relations skills.
Qualifications
High‑school diploma or equivalent; 1+ years of sales or customer service experience (college degree is a plus).
Working knowledge of consumer financial products and services.
Working knowledge of banking, retail sales operations, and contact‑center operations including phone, email, and chat support.
Excellent verbal communication skills and the ability to build relationships through courteous inquiry.
Excellent written communication skills with proper grammar and punctuation.
Problem‑solving and conflict‑resolution skills.
Ability to follow established standards and use judgment to determine when to escalate.
Strong basic math skills for reconciling accounts.
PC application skills, including word processing and spreadsheets, with the ability to learn internal company systems.
Ability to multitask and thrive in a fast‑paced environment under pressure.
Detail oriented with a high degree of accuracy.
Must meet minimum language requirements in the designated second language.
Team Culture We’re passionate about what we do and it shows. Working with peers across the bank to help our clients achieve their financial goals is rewarding. We provide a fun, safe space for brainstorming, asking questions, and finding solutions. Everyone is encouraged to share ideas for positive change, no matter the role or level. Recognition, integrity, and a desire to help others are our winning combination.
Advertising Source BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support the long‑term careers of employees. With passion, skill, and partnership you can make an impact on the success of the bank, customers, and your own career.
Equal Employment Opportunity Statement The companies in BOK Financial Corporation Group are equal‑opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information, or veteran status.
Contact Please contact recruiting_coordinators@bokf.com with any questions.
#J-18808-Ljbffr