Catering Sales Coordinator
Big Cedar Lodge, Ridgedale, MO, United States
POSITION SUMMARY
The Catering Sales Coordinator provides friendly, efficient clerical and administrative support to the Catering Sales team. This position assists with inbound inquiries, researching availability, preparing contracts, and coordinating internal communication to ensure timely and accurate execution of catering sales processes.
ESSENTIAL FUNCTIONS
Responding to telephone inquiries by determining client’s needs and specifications for referral to department managers.
Maintain a complete database of accounts and bookings.
Create, process, and complete catering contracts.
Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields.
Assist and troubleshoot with groups contacts when Catering Managers are not available.
Execute daily Agilisys and Seven Rooms activities.
Work closely with all departments such as Sales, Banquets, Golf and Restaurants to ensure that all details are communicated to ensure a successful guest experience.
Remain current with all pertinent computer software programs and equipment relative to job –Agilisys, Seven Rooms, Outlook, Excel, Word, Power Point, etc.
Research event space and date availability using internal systems.
Track contract signatures and deposits.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE / QUALIFICATIONS
Minimum Degree Required: High School Diploma or Equivalent
Certificate(s) or License(s): A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s license
Years of experience: Previous experience working closely with guests in a hospitality setting is desired
KNOWLEDGE, SKILLS, AND ABILITY
Perform in a manner that demonstrates the philosophies of Big Cedar Lodge.
Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities.
Must be organized, detail orientated, and able to handle multiple tasks at one time.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
TRAVEL REQUIREMENTS
N/A
PHYSICAL REQUIREMENTS Regularly walks, sits, stands, and does computer work. Occasionally lifts up to 50 lbs.
INDEPENDENT JUDGMENT Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
FULL TIME BENEFITS SUMMARY Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Big Cedar Lodge
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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ESSENTIAL FUNCTIONS
Responding to telephone inquiries by determining client’s needs and specifications for referral to department managers.
Maintain a complete database of accounts and bookings.
Create, process, and complete catering contracts.
Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields.
Assist and troubleshoot with groups contacts when Catering Managers are not available.
Execute daily Agilisys and Seven Rooms activities.
Work closely with all departments such as Sales, Banquets, Golf and Restaurants to ensure that all details are communicated to ensure a successful guest experience.
Remain current with all pertinent computer software programs and equipment relative to job –Agilisys, Seven Rooms, Outlook, Excel, Word, Power Point, etc.
Research event space and date availability using internal systems.
Track contract signatures and deposits.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE / QUALIFICATIONS
Minimum Degree Required: High School Diploma or Equivalent
Certificate(s) or License(s): A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s license
Years of experience: Previous experience working closely with guests in a hospitality setting is desired
KNOWLEDGE, SKILLS, AND ABILITY
Perform in a manner that demonstrates the philosophies of Big Cedar Lodge.
Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities.
Must be organized, detail orientated, and able to handle multiple tasks at one time.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
TRAVEL REQUIREMENTS
N/A
PHYSICAL REQUIREMENTS Regularly walks, sits, stands, and does computer work. Occasionally lifts up to 50 lbs.
INDEPENDENT JUDGMENT Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
FULL TIME BENEFITS SUMMARY Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Big Cedar Lodge
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
#J-18808-Ljbffr