Customer Service Representative
Flow Control Group, West Chester, OH, United States
Monarch Automation, 8890 Eagle Ridge Court, West Chester, Ohio, United States of America
Job Description Posted Monday, March 2, 2026 at 5:00 AM
Company:
Monarch Automation
About Us:
Monarch Automation, Inc. is a High Technology Distributor and Factory Automation Solutions Provider, offering our customers application experience and product knowledge since 1980. Our company has grown by establishing long‑term relationships with our customers, identifying their automation needs, and providing competitive and reliable automation solutions. Clients benefit from our experience, broad product offering, new technology, and the ability to provide a complete solution and follow‑up service for their applications.
Summary:
Monarch Automation is pleased to offer an excellent opportunity for a dependable, motivated, and customer‑focused professional to join our Inside Sales team.
Responsibilities:
Manage incoming customer inquiries related to pricing, lead times, expediting, literature, and technical data sheets.
Process customer orders and quotation requests through the ERP system.
Create and maintain customer quotations.
Process and expedite customer orders and verify confirmations.
Fulfill requests for product literature, samples, and technical documentation.
Communicate opportunities to the outside sales team.
Create purchase orders for drop shipments, rush orders, and special orders through vendor websites.
Maintain filing, documentation, and database records.
Assist in resolving AR/AP discrepancies.
Qualifications:
High school diploma or equivalent required.
Ability to manage multiple tasks while maintaining accuracy and attention to detail.
Strong written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Customer service experience with a positive and solutions‑oriented mindset.
Prior experience with the Prophet 21 ERP system preferred.
Work Schedule:
Monday through Friday, 8:00 AM to 5:00 PM (on‑site)
Monarch Automation is a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that provides solutions for flow control, fluid handling and process, industrial automation, and life sciences. FCG is a leading provider with over 3,000 suppliers and 15,000 customers, supporting a diverse array of end markets.
Why Build a Career with Us?
Everyone’s an owner of the company: Every team member contributes to Flow Control Group’s success and has the benefits of ownership. FCG offers a broad‑based employee ownership program extended to every employee in its portfolio companies.
Competitive Benefits:
Medical, Dental, and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.
Training:
FCG University learning and training platform available to all employees offering over 80K courses.
Career Growth Opportunities:
Commitment to professional development with a vast network of over 100 brands across North America, offering custom training programs, mentorship, and a supportive environment to help you achieve your goals.
Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Job Description Posted Monday, March 2, 2026 at 5:00 AM
Company:
Monarch Automation
About Us:
Monarch Automation, Inc. is a High Technology Distributor and Factory Automation Solutions Provider, offering our customers application experience and product knowledge since 1980. Our company has grown by establishing long‑term relationships with our customers, identifying their automation needs, and providing competitive and reliable automation solutions. Clients benefit from our experience, broad product offering, new technology, and the ability to provide a complete solution and follow‑up service for their applications.
Summary:
Monarch Automation is pleased to offer an excellent opportunity for a dependable, motivated, and customer‑focused professional to join our Inside Sales team.
Responsibilities:
Manage incoming customer inquiries related to pricing, lead times, expediting, literature, and technical data sheets.
Process customer orders and quotation requests through the ERP system.
Create and maintain customer quotations.
Process and expedite customer orders and verify confirmations.
Fulfill requests for product literature, samples, and technical documentation.
Communicate opportunities to the outside sales team.
Create purchase orders for drop shipments, rush orders, and special orders through vendor websites.
Maintain filing, documentation, and database records.
Assist in resolving AR/AP discrepancies.
Qualifications:
High school diploma or equivalent required.
Ability to manage multiple tasks while maintaining accuracy and attention to detail.
Strong written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Customer service experience with a positive and solutions‑oriented mindset.
Prior experience with the Prophet 21 ERP system preferred.
Work Schedule:
Monday through Friday, 8:00 AM to 5:00 PM (on‑site)
Monarch Automation is a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that provides solutions for flow control, fluid handling and process, industrial automation, and life sciences. FCG is a leading provider with over 3,000 suppliers and 15,000 customers, supporting a diverse array of end markets.
Why Build a Career with Us?
Everyone’s an owner of the company: Every team member contributes to Flow Control Group’s success and has the benefits of ownership. FCG offers a broad‑based employee ownership program extended to every employee in its portfolio companies.
Competitive Benefits:
Medical, Dental, and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.
Training:
FCG University learning and training platform available to all employees offering over 80K courses.
Career Growth Opportunities:
Commitment to professional development with a vast network of over 100 brands across North America, offering custom training programs, mentorship, and a supportive environment to help you achieve your goals.
Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
#J-18808-Ljbffr