Guest Service Rep

Rayland Hotel is seeking friendly and professional Front Desk Agents to join our new team in Hood River, OR. The Front Desk Agent will be responsible for providing exceptional customer service to all guests, checking guests in and out of the hotel, answering phone calls and inquiries, and assisting with any other guest needs as required. The ideal candidate will have excellent communication skills, be detail-oriented, and have a positive attitude.

Full-time and Part-time available, Nights and Weekends.

Responsibilities

Greet and check in guests in a friendly and efficient manner

Answer phone calls and respond to guest inquiries

Handle guest requests and resolve any issues promptly

Uphold the standards of hospitality and company procedures

Maintain a clean and organized front desk area

Work all scheduled shifts - Must be able to work weekends

Willing to cross-train with other departments

Assist with other duties as needed

Requirements

High school diploma or equivalent

Previous customer service experience preferred

genuine passion for hospitality and helping people

Team-oriented individual

Excellent communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Proficiency in Microsoft Office and other computer programs

#J-18808-Ljbffr