Customer Service Representative
Oldcastle APG, Lebanon, NH, United States
About Oldcastle® APG, a CRH Company
Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
High school diploma / equivalent
At least 1 year of related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem‑solving skills
Experience with multi‑line phone system
Attention to detail
Pleasant phone personality
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
High school diploma / equivalent
At least 1 year of related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem‑solving skills
Experience with multi‑line phone system
Attention to detail
Pleasant phone personality
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr