Sales Manager
Westmont Hospitality, Nashville, TN, United States
Full time Salaried
Responsibilities Sales Manager will be responsible for sales, maximizing revenues and exceeding targeted goals, through systematic sales strategy implementation and execution, including direct outside and inside sales, franchise lead contribution, key account development/management and penetration.
Additional Responsibilities
Devise new ways to expand the client base through prospecting, marketing and key relationships
Develop marketing materials for the hotel and implement/oversee the hotel’s marketing program
Proactively reach out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events
Have in-person meetings with potential accounts to explain the hotel’s unique value proposition and to negotiate future business opportunities
Network with special event planners to increase bookings for events
Negotiates, designs and implements special group rates for key accounts
Acts as a pro-active, quota-carrying salesperson that prospects accounts, closes deals and maintains relationships
Handles any complaints or reviews related to group/corporate sales or marketing initiatives
Ensures that key accounts booking room blocks have a fantastic stay and receive VIP treatment
Creates positive, lasting relationships with contacts from Key Accounts
Tracks movement of key contacts as they move from one organization or company to another and nurtures long-term relationships
Work closely with the Revenue Manager to ensure proposed rate negotiations meet the hotel’s goals and also to ensure the proper distribution of room sales across various market segments
Report on key sales metrics to management on a regular basis to ensure activity goals are being met, PACE for guest room production is on track and revenue is going in the right direction
Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
Maintains positive guest and employee relations through prompt, precise, and courteous communication.
Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
Effectively manages and develops relationships with key internal and external stakeholders.
Ensures a high level of customer satisfaction.
Requirements
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
Strong verbal and written English communication skills
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel and PowerPoint
Computer literate
Strong communication skills (verbal, listening , writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Effective decision making skills
Effective influence skills
Knowledge of Delphi FDC software preferred
Equal Employment Opportunity Statement Embassy Suites Nashville Airport is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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Responsibilities Sales Manager will be responsible for sales, maximizing revenues and exceeding targeted goals, through systematic sales strategy implementation and execution, including direct outside and inside sales, franchise lead contribution, key account development/management and penetration.
Additional Responsibilities
Devise new ways to expand the client base through prospecting, marketing and key relationships
Develop marketing materials for the hotel and implement/oversee the hotel’s marketing program
Proactively reach out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events
Have in-person meetings with potential accounts to explain the hotel’s unique value proposition and to negotiate future business opportunities
Network with special event planners to increase bookings for events
Negotiates, designs and implements special group rates for key accounts
Acts as a pro-active, quota-carrying salesperson that prospects accounts, closes deals and maintains relationships
Handles any complaints or reviews related to group/corporate sales or marketing initiatives
Ensures that key accounts booking room blocks have a fantastic stay and receive VIP treatment
Creates positive, lasting relationships with contacts from Key Accounts
Tracks movement of key contacts as they move from one organization or company to another and nurtures long-term relationships
Work closely with the Revenue Manager to ensure proposed rate negotiations meet the hotel’s goals and also to ensure the proper distribution of room sales across various market segments
Report on key sales metrics to management on a regular basis to ensure activity goals are being met, PACE for guest room production is on track and revenue is going in the right direction
Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
Maintains positive guest and employee relations through prompt, precise, and courteous communication.
Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
Effectively manages and develops relationships with key internal and external stakeholders.
Ensures a high level of customer satisfaction.
Requirements
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
Strong verbal and written English communication skills
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel and PowerPoint
Computer literate
Strong communication skills (verbal, listening , writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Effective decision making skills
Effective influence skills
Knowledge of Delphi FDC software preferred
Equal Employment Opportunity Statement Embassy Suites Nashville Airport is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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